9.1
Spot Score
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Freshdesk Contact Center (Formerly Freshcaller) Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service and boost sales effortlessly.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings
Spotsaas Editor’s POV
Freshworks bundles CRM, helpdesk, and communication tools into one platform. Before shortlisting, verify that the dialing feature works reliably in your region—some users report intermittent call failures. Check whether your team's communication channels (email, phone, chat, social media) can all route into a single inbox, since this is a core workflow ...Read more
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 111-120 out of 170
AU
Anonymous User
01/23/20
"Fresh Review"
What do you like best about Freshdesk Contact Center? I like we can see if another person is already seeing or answering a ticket.
MG
Mark G
01/17/20
"Works. It just works."
What do you like best about Freshdesk Contact Center? The system functions exactly as required with an easy, intuitive setup platform. Integrates with Freshdesk easily and makes keeping customer history and records a snap. VERY impressed thus far.
MG
Mark G
01/17/20
"Works. It just works."
What do you like best about Freshdesk Contact Center? The system functions exactly as required with an easy, intuitive setup platform. Integrates with Freshdesk easily and makes keeping customer history and records a snap. VERY impressed thus far.
JD
Joan Dennese D
01/13/20
"Innovation in Call Queue Management"
What do you like best about Freshdesk Contact Center? Call Queue management is a breeze with a lot of options provided. It gave a more efficient way for my Customer Service team to handle large call volumes which in turn provided our customers with excellent online customer service experience. It was particularly helpful during peak periods and holidays.
JD
Joan Dennese D
01/13/20
"Innovation in Call Queue Management"
What do you like best about Freshdesk Contact Center? Call Queue management is a breeze with a lot of options provided. It gave a more efficient way for my Customer Service team to handle large call volumes which in turn provided our customers with excellent online customer service experience. It was particularly helpful during peak periods and holidays.
ER
Ethan R
01/08/20
"Great and powerful product"
What do you like best about Freshdesk Contact Center? It's very easy to use and integrates well into the other products from FreshWorks. We're also looking forward to other to the future releases such as agent extensions. The reports and live dashboards feature is also very helpful to keep an eye on how the call centre is working. Support are always on hand and we've had multiple visits from FreshWorks to help our issues.
ER
Ethan R
01/08/20
"Great and powerful product"
What do you like best about Freshdesk Contact Center? It's very easy to use and integrates well into the other products from FreshWorks. We're also looking forward to other to the future releases such as agent extensions. The reports and live dashboards feature is also very helpful to keep an eye on how the call centre is working. Support are always on hand and we've had multiple visits from FreshWorks to help our issues.
AU
Anonymous User
01/03/20
"Great for small businesses"
What do you like best about Freshdesk Contact Center? I like that I can see who is calling then easily look up their information seamlessly in FreshDesk.
JP
Joao Paulo P
12/30/19
"Great experience, but still a lot to evolve."
What do you like best about Freshdesk Contact Center? Overall, it is a simple and efficient online callcenter. The possibility to integrate with freshdesk or other software of interest is awsome.
ER
Emil Raj K
12/12/19
"Great Platform"
What do you like best about Freshdesk Contact Center? A good phone contact solution. I'm using the basic plan as I don't need lot of features, I use it primarily to make outbound calls and the call quality is also great. Once I faced the some issue and it was quickly resolved by the support team. Integration with CRM
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].