9.1
Spot Score
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Freshdesk Contact Center (Formerly Freshcaller) Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service and boost sales effortlessly.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings
Spotsaas Editor’s POV
Freshworks bundles CRM, helpdesk, and communication tools into one platform. Before shortlisting, verify that the dialing feature works reliably in your region—some users report intermittent call failures. Check whether your team's communication channels (email, phone, chat, social media) can all route into a single inbox, since this is a core workflow ...Read more
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 101-110 out of 170
PB
Paul B
03/23/20
"Works great in combination with Freshdesk!"
What do you like best about Freshdesk Contact Center? We have been using Freshcaller for 2 weeks now and it is already much better than our regular business phone. We use the widget in Freshdesk so that the phone number is directly linked to a contact if possible. This allows you to immediately view the available tickets. As we work with our clients' files, this is a very welcome addition. The helpdesk is working hard to answer my questions. They are doing very well.
SP
Steven P
03/08/20
"Have used Freshcaller for a while now and very happy with functionality and support"
What do you like best about Freshdesk Contact Center? Freshcaller is easy to set up and easy for our CSRs to use. Any time we have issues the support team are very knowledgeable and helpful.
AU
Anonymous User
03/04/20
"Great Experience"
What do you like best about Freshdesk Contact Center? The Admin Dashboard, The call metrics and seeing which calls have tickets
AU
Anonymous User
02/21/20
"Freshcaller review"
What do you like best about Freshdesk Contact Center? Easy to use and good visibility on the dashboard What do you dislike about Freshdesk Contact Center?
AU
Anonymous User
02/17/20
"Freshcaller Review"
What do you like best about Freshdesk Contact Center? Ease of use. Support functionality is very strong. Strong report systems. Link-up with FDesk.
AU
Anonymous User
02/14/20
"Freshcaller beginer"
What do you like best about Freshdesk Contact Center? I like that its very easy to use. You get use to the functions very easy.
AU
Anonymous User
01/31/20
"Happy with the support"
What do you like best about Freshdesk Contact Center? Support is amazing and tries multiple ways to help, very happy about the updates I've received in the course of resolving the issue I had with Freshcaller.
KZ
Karolina Z
01/24/20
"Great solution for customer support"
What do you like best about Freshdesk Contact Center? Freshcaller is a very user-friendly software that helps our company to provide the best customer experience. Our support agents can easily initiate and answer calls in real time, as well as categorise them or leave notes. We find the IVR feature to be really helpful in providing instructions to our customers and making sure that they receive fast and specialised help according to their needs.
KZ
Karolina Z
01/24/20
"Great solution for customer support"
What do you like best about Freshdesk Contact Center? Freshcaller is a very user-friendly software that helps our company to provide the best customer experience. Our support agents can easily initiate and answer calls in real time, as well as categorise them or leave notes. We find the IVR feature to be really helpful in providing instructions to our customers and making sure that they receive fast and specialised help according to their needs.
AU
Anonymous User
01/23/20
"Fresh Review"
What do you like best about Freshdesk Contact Center? I like we can see if another person is already seeing or answering a ticket.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].