9.1
Spot Score
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Freshdesk Contact Center (Formerly Freshcaller) Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service and boost sales effortlessly.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings
Spotsaas Editor’s POV
Freshworks bundles CRM, helpdesk, and communication tools into one platform. Before shortlisting, verify that the dialing feature works reliably in your region—some users report intermittent call failures. Check whether your team's communication channels (email, phone, chat, social media) can all route into a single inbox, since this is a core workflow ...Read more
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 91-100 out of 170
AU
Anonymous User
04/01/20
"A lot of features for the busy professional"
What do you like best about Freshdesk Contact Center? The integration with freshsales allows us to live inside the CRM solution seamlessly
AU
Anonymous User
03/31/20
"great calling app"
What do you like best about Freshdesk Contact Center? great calling app really easy to use and audio quality is excellent. no issues with calls dropping or any interference. very easy to use and integrates into freshsales CRM seamlessly.
AU
Anonymous User
03/31/20
"awesome calling app!"
What do you like best about Freshdesk Contact Center? i only use this integration wihtin the freshsales CRM but it seems to work wonderfully. its super easy to use and makes dialing a breeze. you can call to almost every country internationally and you can log calls, record calls, and take notes, etc.
AU
Anonymous User
03/27/20
"great dialing software"
What do you like best about Freshdesk Contact Center? great for outbound calls. VOIP system. easy to use and dialing format is great.
DB
Diego b
03/26/20
"Great way to automate phone calls around my team"
What do you like best about Freshdesk Contact Center? How easy it is to get a physical phone number. Mainly in countries with less restrictions such as USA.
AU
Anonymous User
03/26/20
"great cloud caller"
What do you like best about Freshdesk Contact Center? we use for outbound sales calls. we can mask number which is great and also allows for voicemail drop to save time. support is extremely helpful
AU
Anonymous User
03/26/20
"great calling software"
What do you like best about Freshdesk Contact Center? works very well. we only use to have a dialer within the sales CRM
AU
Anonymous User
03/25/20
"awesome dialer!"
What do you like best about Freshdesk Contact Center? great dialer and super easy to use. integrates perfectly into our CRM making it easy to dial and make calls directly from the CRM. easy to add notes right away when you are on the call so that everything gets saved.
AU
Anonymous User
03/25/20
"easy to call"
What do you like best about Freshdesk Contact Center? easy to make outbound calls with the dialier and show when online and active. support is super helpful and always gets back to you on time
AU
Anonymous User
03/24/20
"awesome dialer"
What do you like best about Freshdesk Contact Center? lets you dial out and you can mask your number. also allows voicemail drop which saves time and allows faster calling.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].