9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 601-610 out of 630
AB
Andy B
06/06/18
"out of the box simplicity"
What do you like best about Freshchat? there are very few menus and options are easy to find What do you dislike about Freshchat?
AB
Andy B
06/06/18
"out of the box simplicity"
What do you like best about Freshchat? there are very few menus and options are easy to find What do you dislike about Freshchat?
MS
Mattia S
06/04/18
"Good customer service chat app"
What do you like best about Freshchat? Freshchat is a powerful live chat service for customer support. In this way we saved so much time in telephone calls. All our customers are happy with it!
TJ
Tatiana J
06/01/18
"The best experince"
What do you like best about Freshchat? I really enjoy using freshchat in our company, because is very easy to give a good experience to our customers. The platform is friendly and It allow us to receive feedback from our clients when they are using our website.
HK
Hamish K
05/30/18
"Easy to use, helpfl support"
What do you like best about Freshchat? Clean, clear-cut interface. Simple and quick to setup What do you dislike about Freshchat?
HK
Hamish K
05/30/18
"Easy to use, helpfl support"
What do you like best about Freshchat? Clean, clear-cut interface. Simple and quick to setup What do you dislike about Freshchat?
RB
Robin B
05/24/18
"Great free product, good incentives to move to paid"
What do you like best about Freshchat? Ease of use and ease of implementation. It's great being able to have multiple agents participate in a chat, and the integration with other Freshworks products is super.
MB
Marco B
05/16/18
"Easy and powerful tool to provide our support services"
What do you like best about Freshchat? It's simple, easy to use an a powerful tool to provide timely and quality services to our customers. I like to have to access to our support portal thru all my devices.
SJ
Shikher J
05/11/18
"Delightful and User Friendly"
What do you like best about Freshchat? The thing I most like in Freshchat is the "Chatbot" feature which lets you capture the customer information without even putting in an effort. The other thing I like the most is the customer support given by the Freshchat team at every step may it be a demo or queries, the Freshchat team has always been up to the mark.
KN
Kennedy N
04/30/18
"N/A"
What do you like best about Freshchat? Simplicity and constant introduction of new features. I also like the ability to forward a reply to a users email if that user has not viewed the reply in a specific time period.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].