9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
Add to compare
Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
Are you using Freshchat?
Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
Filter results
Sort by :
Showing 591-600 out of 630
MA
Marcelo A
07/05/18
"The best chat"
What do you like best about Freshchat? A very good chat. Good integration with other products of Freshworks. What do you dislike about Freshchat?
OD
Ottavio D
06/22/18
"review Freshchat"
What do you like best about Freshchat? What I like in freshchat, is the facility to see all informations and control your team. For me the easiest way to talk with a client for sure.
AU
Anonymous User
06/21/18
"Easy to use interface"
What do you like best about Freshchat? Bot integrated within the messenger collecting email and app to respond What do you dislike about Freshchat?
AU
Anonymous User
06/21/18
"Easy to use interface"
What do you like best about Freshchat? Bot integrated within the messenger collecting email and app to respond What do you dislike about Freshchat?
AU
Anonymous User
06/20/18
"Great Service!"
What do you like best about Freshchat? I like the design of the user interface, the ability to set up an FAQ tab and the ability to set triggered messages What do you dislike about Freshchat?
AU
Anonymous User
06/19/18
"SaaS company using freshchat for lead gen and support"
What do you like best about Freshchat? Freshchat is incredibly easy to implement and customize. Our support tickets have gone from 10-16 hours to close... to 1-3 hours. And we haven't waited longer than 2 hours to follow up on inbound sales interest.
AU
Anonymous User
06/13/18
"Freshchat is a good tool for customer engagement!"
What do you like best about Freshchat? The UI is great to use and watch. It seems so vibrant and is quite responsive What do you dislike about Freshchat?
RG
Rishi G
06/08/18
"Great Chat App"
What do you like best about Freshchat? Ease of use. Ease of use. Ease of use. Ease of use. What do you dislike about Freshchat?
AU
Anonymous User
06/07/18
"Good Product"
What do you like best about Freshchat? It is a simple and easy to use product, with a nice UI design. Does the job perfectly and the freshchat team has been pretty helpful with the demo.
AU
Anonymous User
06/07/18
"Good Product"
What do you like best about Freshchat? It is a simple and easy to use product, with a nice UI design. Does the job perfectly and the freshchat team has been pretty helpful with the demo.
Free vendor scorecard
Evaluate Freshchat objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Freshchat against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].