9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 581-590 out of 630
LV
Leilani V
07/25/18
"Freshchat review"
What do you like best about Freshchat? ease of use, a very responsive support team What do you dislike about Freshchat?
LV
Leilani V
07/25/18
"Freshchat review"
What do you like best about Freshchat? ease of use, a very responsive support team What do you dislike about Freshchat?
FL
Forex Lens I
07/23/18
"The experience has been great"
What do you like best about Freshchat? I like how we attract many leads with the auto pop up What do you dislike about Freshchat?
AU
Anonymous User
07/23/18
"Concise tool with a reasonable price tag"
What do you like best about Freshchat? Freshchat allows us to streamline communications with our users/customers with easy integration options to our app and Facebook!
VV
Vignesh V
07/16/18
"Simple, straight-forward and smart"
What do you like best about Freshchat? Ease of set-up is what I love the most. Not being a tech person, a lot of tools tend to get very intimidating when it comes to setting things up. FreshChat simplified a lot of other things for me moving forward from setting up as well.
VV
Vignesh V
07/16/18
"Simple, straight-forward and smart"
What do you like best about Freshchat? Ease of set-up is what I love the most. Not being a tech person, a lot of tools tend to get very intimidating when it comes to setting things up. FreshChat simplified a lot of other things for me moving forward from setting up as well.
CB
Chris b
07/13/18
"very nice CRM software"
What do you like best about Freshchat? easy to navigate user interface. cross-referencing customer data is a breeze! What do you dislike about Freshchat?
CB
Chris b
07/13/18
"very nice CRM software"
What do you like best about Freshchat? easy to navigate user interface. cross-referencing customer data is a breeze! What do you dislike about Freshchat?
VN
Vitor N
07/12/18
"Simple and Integrates with Freshdesk"
What do you like best about Freshchat? Very simple, affordable and integrates with our current CRM, Freshdesk What do you dislike about Freshchat?
AU
Anonymous User
07/09/18
"Great and easy!"
What do you like best about Freshchat? Very easy to use, only copy and paste some code. Works very excelent and is free for small business like me What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].