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9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in June 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

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Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

Expert's Review

Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more

Freshchat pros and cons

  • Seamless and user-friendly interface for smooth customer interactions.

  • Easy integration with CRM and other tools.

  • Real-time chat assistance and omnichannel support.

  • Comprehensive view of support needs.

  • Occasional glitches may disrupt the system flow.

  • Limited marketplace for additional apps and connectors.

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Showing 581-590 out of 630

LV

Leilani V

07/25/18

4.5 out of 5

"Freshchat review"

What do you like best about Freshchat? ease of use, a very responsive support team What do you dislike about Freshchat?

LV

Leilani V

07/25/18

4.5 out of 5

"Freshchat review"

What do you like best about Freshchat? ease of use, a very responsive support team What do you dislike about Freshchat?

FL

Forex Lens I

07/23/18

4 out of 5

"The experience has been great"

What do you like best about Freshchat? I like how we attract many leads with the auto pop up What do you dislike about Freshchat?

AU

Anonymous User

07/23/18

4 out of 5

"Concise tool with a reasonable price tag"

What do you like best about Freshchat? Freshchat allows us to streamline communications with our users/customers with easy integration options to our app and Facebook!

VV

Vignesh V

07/16/18

4.5 out of 5

"Simple, straight-forward and smart"

What do you like best about Freshchat? Ease of set-up is what I love the most. Not being a tech person, a lot of tools tend to get very intimidating when it comes to setting things up. FreshChat simplified a lot of other things for me moving forward from setting up as well.

VV

Vignesh V

07/16/18

4.5 out of 5

"Simple, straight-forward and smart"

What do you like best about Freshchat? Ease of set-up is what I love the most. Not being a tech person, a lot of tools tend to get very intimidating when it comes to setting things up. FreshChat simplified a lot of other things for me moving forward from setting up as well.

CB

Chris b

07/13/18

4.5 out of 5

"very nice CRM software"

What do you like best about Freshchat? easy to navigate user interface. cross-referencing customer data is a breeze! What do you dislike about Freshchat?

CB

Chris b

07/13/18

4.5 out of 5

"very nice CRM software"

What do you like best about Freshchat? easy to navigate user interface. cross-referencing customer data is a breeze! What do you dislike about Freshchat?

VN

Vitor N

07/12/18

4 out of 5

"Simple and Integrates with Freshdesk"

What do you like best about Freshchat? Very simple, affordable and integrates with our current CRM, Freshdesk What do you dislike about Freshchat?

AU

Anonymous User

07/09/18

5 out of 5

"Great and easy!"

What do you like best about Freshchat? Very easy to use, only copy and paste some code. Works very excelent and is free for small business like me What do you dislike about Freshchat?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].