9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 571-580 out of 630
AU
Anonymous User
08/14/18
"Great For Small Businesses"
What do you like best about Freshchat? Freshchat is great for small businesses who want to stay connected to their clients. What do you dislike about Freshchat?
JK
Jos K
08/13/18
"Wonderful chat tool"
What do you like best about Freshchat? I love how easy it is to use. We haven't had a chat for our customers before and we've had 0 problems getting started. The FAQ is a wonderful addition to our supporttools that will help lower pressure on our helpdesk.
AU
Anonymous User
08/13/18
"Pleasant Experience"
What do you like best about Freshchat? Super responsive Customer Support team.. What do you dislike about Freshchat?
TT
Thom T
08/02/18
"Still getting used to it. Not real user friendly"
What do you like best about Freshchat? The shortcuts that allow me to send full messages without typing them What do you dislike about Freshchat?
KH
Kris H
08/01/18
"Freshchat is great for interacting with customers in real time and exchanging information with them."
What do you like best about Freshchat? Freshchat has a Simple interface and is easy to setup. Freshchat integrates well with Freshdesk to create tickets that contains the chat session information. Freshchat allows us to interact with our customers to resolve support issues and communicate training information. Freshchat allows us to send links to documents that the customer needs to reference from our knowledge base instantly.
DK
Dave K
07/31/18
"Strong chat features from a dedicated team"
What do you like best about Freshchat? Chats are fully visible to other agents. Agents can view other chats and leave private or public messages. This makes it very easy to collaborate in the background, step in where needed or use chats as studies for the team. As a manager it's very useful for keeping an eye on chats that might have been missed by the agent.
AU
Anonymous User
07/28/18
"Great Live Chat platform!"
What do you like best about Freshchat? Compared to some of the bigger players like Intercom and Drift, I think FreshChat is doing *incredibly* well - both in their features and in their price point. Their service is way more accessible for my agency stuff and I've recommended it to all my clients who have also seen great results.
AU
Anonymous User
07/28/18
"Great Live Chat platform!"
What do you like best about Freshchat? Compared to some of the bigger players like Intercom and Drift, I think FreshChat is doing *incredibly* well - both in their features and in their price point. Their service is way more accessible for my agency stuff and I've recommended it to all my clients who have also seen great results.
MK
Mazvydas K
07/27/18
"very user friendly interfaca, a lot of nice features"
What do you like best about Freshchat? FAQ+Knowlage base sinchronization with freshdesk What do you dislike about Freshchat?
AU
Anonymous User
07/27/18
"Great experience with Freshworks!"
What do you like best about Freshchat? Holly and the team are fantastic to work with What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].