9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 561-570 out of 630
GB
Giri B
08/23/18
"Freshchat for Business"
What do you like best about Freshchat? Convenient tool for customer communication and ensuring to maintain a high level of customer service. What do you dislike about Freshchat?
GB
Giri B
08/23/18
"Freshchat for Business"
What do you like best? Convenient tool for customer communication and ensuring to maintain a high level of customer service.
AI
Administrator in Internet
08/23/18
"Awesome experience"
What do you like best? most convenient tool for supporting customers What do you dislike?
AU
Anonymous User
08/23/18
"Awesome experience"
What do you like best about Freshchat? most convenient tool for supporting customers What do you dislike about Freshchat?
TB
Tim B
08/22/18
"Excellent Chat Solution for our Business"
What do you like best? Really easy to setup and get going. Support from the FreshChat team is excellent - rapid and responsive.
TB
Tim B
08/22/18
"Excellent Chat Solution for our Business"
What do you like best about Freshchat? Really easy to setup and get going. Support from the FreshChat team is excellent - rapid and responsive. What do you dislike about Freshchat?
CI
Consultant in Computer Software
08/17/18
"Easy to use, fast, smart."
What do you like best? the wat how it works, the whay I can transfer this to the other person.
AU
Anonymous User
08/17/18
"Easy to use, fast, smart."
What do you like best about Freshchat? the wat how it works, the whay I can transfer this to the other person. What do you dislike about Freshchat?
PH
Pedro H. K
08/17/18
"An excellent Support channel"
What do you like best about Freshchat? Simplicity and Design are two of the most life-changing features of Freshchat. The possibility to add Freshchat on your website and on a blink of an eye start supporting your precious customers.
AU
Anonymous User
08/17/18
"Great product"
What do you like best about Freshchat? Fastness and user interface very friendly. You can contact the support at any time, they are very reactive and professional.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].