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9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in June 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

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Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

Expert's Review

Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more

Freshchat pros and cons

  • Seamless and user-friendly interface for smooth customer interactions.

  • Easy integration with CRM and other tools.

  • Real-time chat assistance and omnichannel support.

  • Comprehensive view of support needs.

  • Occasional glitches may disrupt the system flow.

  • Limited marketplace for additional apps and connectors.

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Showing 561-570 out of 630

AU

Anonymous User

08/23/18

5 out of 5

"Awesome experience"

What do you like best about Freshchat? most convenient tool for supporting customers What do you dislike about Freshchat?

GB

Giri B

08/23/18

4.5 out of 5

"Freshchat for Business"

What do you like best about Freshchat? Convenient tool for customer communication and ensuring to maintain a high level of customer service. What do you dislike about Freshchat?

AI

Administrator in Internet

08/23/18

4.4 out of 5

"Awesome experience"

What do you like best? most convenient tool for supporting customers What do you dislike?

GB

Giri B

08/23/18

4.4 out of 5

"Freshchat for Business"

What do you like best? Convenient tool for customer communication and ensuring to maintain a high level of customer service.

TB

Tim B

08/22/18

5 out of 5

"Excellent Chat Solution for our Business"

What do you like best about Freshchat? Really easy to setup and get going. Support from the FreshChat team is excellent - rapid and responsive. What do you dislike about Freshchat?

TB

Tim B

08/22/18

4.4 out of 5

"Excellent Chat Solution for our Business"

What do you like best? Really easy to setup and get going. Support from the FreshChat team is excellent - rapid and responsive.

AU

Anonymous User

08/17/18

5 out of 5

"Easy to use, fast, smart."

What do you like best about Freshchat? the wat how it works, the whay I can transfer this to the other person. What do you dislike about Freshchat?

AU

Anonymous User

08/17/18

4.5 out of 5

"Great product"

What do you like best about Freshchat? Fastness and user interface very friendly. You can contact the support at any time, they are very reactive and professional.

CI

Consultant in Computer Software

08/17/18

4.4 out of 5

"Easy to use, fast, smart."

What do you like best? the wat how it works, the whay I can transfer this to the other person.

PH

Pedro H. K

08/17/18

4 out of 5

"An excellent Support channel"

What do you like best about Freshchat? Simplicity and Design are two of the most life-changing features of Freshchat. The possibility to add Freshchat on your website and on a blink of an eye start supporting your precious customers.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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