9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
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Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 551-560 out of 630
AU
Anonymous User
08/30/18
"feshchat is awesome"
What do you like best about Freshchat? simplicity is very nice, the app for android is so good. What do you dislike about Freshchat?
IA
Industry Analyst / Tech Writer in Internet
08/30/18
"feshchat is awesome"
What do you like best? simplicity is very nice, the app for android is so good. What do you dislike?
EM
Esdras M
08/29/18
"Great chat service"
What do you like best about Freshchat? The fact that is connected to Freshdesk, and that I can create tickets right from there. The chat channels are also very innovative. They can really make the process of working on a team easier and make it less confusing and frustrating.
EM
Esdras M
08/29/18
"Great chat service"
What do you like best? The fact that is connected to Freshdesk, and that I can create tickets right from there.
SV
Sriram V
08/27/18
"Fit for purpose tool"
What do you like best? It generates inbound leads for my business. Helps address visitor queries then and there.
SV
Sriram V
08/27/18
"Fit for purpose tool"
What do you like best about Freshchat? It generates inbound leads for my business. Helps address visitor queries then and there. What do you dislike about Freshchat?
AU
Anonymous User
08/24/18
"Best live chat software in its segment "
What do you like best about Freshchat? Ease of setup Amazing support
AU
Anonymous User
08/24/18
"Good medium to coordinate with customers "
What do you like best about Freshchat? It is a simplest way to communicate with our customers over chat because people like chat rather than the calls, easy picking and having features like canned response makes it even better. Even you can see the user details and their properties. They help alot in identifying a particular user, their location and then provide them good support.
AI
Administrator in Airlines/Aviation
08/24/18
"Best live chat software in its segment "
What do you like best? Ease of setup Amazing support
UI
User in Financial Services
08/24/18
"Good medium to coordinate with customers "
What do you like best? It is a simplest way to communicate with our customers over chat because people like chat rather than the calls, easy picking and having features like canned response makes it even better. Even you can see the user details and their properties. They help alot in identifying a particular user, their location and then provide them good support.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].