9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
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Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 541-550 out of 630
AU
Alberto U
09/16/18
"Affordable chat solution and easy to implement"
What do you like best? I like it that I can integrate it with WordPress fast and easy and if I have questions they reply really fast.
AU
Alberto U
09/16/18
"Affordable chat solution and easy to implement"
What do you like best about Freshchat? I like it that I can integrate it with WordPress fast and easy and if I have questions they reply really fast. What do you dislike about Freshchat?
AI
Administrator in Apparel & Fashion
09/11/18
"Great way to connect with customers"
What do you like best? Freshchat enables me to instantly connect with my customers, quickly and easily, like I was the sales person in a store. I can see what the customer is looking at on my website and respond instantly. The customer seems to gain more trust by this instant connection and I have found I can turn most connections into sales.
AU
Anonymous User
09/11/18
"Great way to connect with customers"
What do you like best about Freshchat? Freshchat enables me to instantly connect with my customers, quickly and easily, like I was the sales person in a store. I can see what the customer is looking at on my website and respond instantly. The customer seems to gain more trust by this instant connection and I have found I can turn most connections into sales.
AI
Administrator in E-Learning
09/10/18
"Exactly what I needed"
What do you like best? I can send all my chats to my Freshdesk. What do you dislike?
AU
Anonymous User
09/10/18
"Exactly what I needed"
What do you like best about Freshchat? I can send all my chats to my Freshdesk. What do you dislike about Freshchat?
AU
Anonymous User
08/31/18
"Easy to setup Live Chat in Mobile"
What do you like best about Freshchat? Have been using this service for more than 2 years now, and its easy to set up and efficient to use. Works like promised. What do you dislike about Freshchat?
AI
Administrator in Financial Services
08/31/18
"Freshchat cool tool"
What do you like best? Features like emoticons, background, files transfers, reports and analytics
AU
Anonymous User
08/31/18
"Freshchat cool tool"
What do you like best about Freshchat? Features like emoticons, background, files transfers, reports and analytics What do you dislike about Freshchat?
ES
Executive Sponsor in Transportation/Trucking/Railroad
08/31/18
"Easy to setup Live Chat in Mobile"
What do you like best? Have been using this service for more than 2 years now, and its easy to set up and efficient to use. Works like promised.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].