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9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in June 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

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Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

Expert's Review

Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more

Freshchat pros and cons

  • Seamless and user-friendly interface for smooth customer interactions.

  • Easy integration with CRM and other tools.

  • Real-time chat assistance and omnichannel support.

  • Comprehensive view of support needs.

  • Occasional glitches may disrupt the system flow.

  • Limited marketplace for additional apps and connectors.

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Showing 541-550 out of 630

AU

Alberto U

09/16/18

5 out of 5

"Affordable chat solution and easy to implement"

What do you like best about Freshchat? I like it that I can integrate it with WordPress fast and easy and if I have questions they reply really fast. What do you dislike about Freshchat?

AU

Alberto U

09/16/18

4.4 out of 5

"Affordable chat solution and easy to implement"

What do you like best? I like it that I can integrate it with WordPress fast and easy and if I have questions they reply really fast.

AU

Anonymous User

09/11/18

5 out of 5

"Great way to connect with customers"

What do you like best about Freshchat? Freshchat enables me to instantly connect with my customers, quickly and easily, like I was the sales person in a store. I can see what the customer is looking at on my website and respond instantly. The customer seems to gain more trust by this instant connection and I have found I can turn most connections into sales.

AI

Administrator in Apparel & Fashion

09/11/18

4.4 out of 5

"Great way to connect with customers"

What do you like best? Freshchat enables me to instantly connect with my customers, quickly and easily, like I was the sales person in a store. I can see what the customer is looking at on my website and respond instantly. The customer seems to gain more trust by this instant connection and I have found I can turn most connections into sales.

AU

Anonymous User

09/10/18

5 out of 5

"Exactly what I needed"

What do you like best about Freshchat? I can send all my chats to my Freshdesk. What do you dislike about Freshchat?

AI

Administrator in E-Learning

09/10/18

4.4 out of 5

"Exactly what I needed"

What do you like best? I can send all my chats to my Freshdesk. What do you dislike?

AU

Anonymous User

08/31/18

5 out of 5

"Freshchat cool tool"

What do you like best about Freshchat? Features like emoticons, background, files transfers, reports and analytics What do you dislike about Freshchat?

ES

Executive Sponsor in Transportation/Trucking/Railroad

08/31/18

4.4 out of 5

"Easy to setup Live Chat in Mobile"

What do you like best? Have been using this service for more than 2 years now, and its easy to set up and efficient to use. Works like promised.

AI

Administrator in Financial Services

08/31/18

4.4 out of 5

"Freshchat cool tool"

What do you like best? Features like emoticons, background, files transfers, reports and analytics

AU

Anonymous User

08/31/18

4 out of 5

"Easy to setup Live Chat in Mobile"

What do you like best about Freshchat? Have been using this service for more than 2 years now, and its easy to set up and efficient to use. Works like promised. What do you dislike about Freshchat?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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