9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 531-540 out of 630
IC
Internal Consultant in Transportation/Trucking/Railroad
10/08/18
"World Options review"
What do you like best? The ease and speed of using FreshChat on a daily base.
SM
Shaurya M
10/08/18
"Freshchat- Connecting your business with clients"
What do you like best? A well thought workflow to connect all incoming requests to the support platform. Extensive reports to evaluate and analyse. Support is amazing and really efficient. Pleasure to work in a well planned and thought product. The bot takes care of registering queries if the team is not online and can follow up really easily later.
RB
Ruben B
10/04/18
"Great tool to start your crm service"
What do you like best about Freshchat? I love that as I small company we have everything that we need in the free version of freshdesk. Hopefully soon we are big enough to graduate versions
RB
Ruben B
10/04/18
"Great tool to start your crm service"
What do you like best? I love that as I small company we have everything that we need in the free version of freshdesk. Hopefully soon we are big enough to graduate versions
AU
Anonymous User
09/27/18
"Powerful, Great User Experience"
What do you like best about Freshchat? I like how the interface and tools are laid out, everything is where it should be. What do you dislike about Freshchat?
AI
Administrator in Design
09/27/18
"Powerful, Great User Experience"
What do you like best? I like how the interface and tools are laid out, everything is where it should be.
AI
Administrator in Information Services
09/26/18
"Easy way yo connect with your customers"
What do you like best? Implementing the plugin was so quick, within one day we were able to set up our chat support team. The basic plan itself have many features for a small organisation. We use fresh desk also to track customer tickets the integration with fresh desk helps us to manage our entire support operations efficiently and able to generate all require reports regarding support operations in a flash. Saves so much of time, also leaving many customer satisfied with prompt support.
AU
Anonymous User
09/26/18
"Easy way yo connect with your customers"
What do you like best about Freshchat? Implementing the plugin was so quick, within one day we were able to set up our chat support team. The basic plan itself have many features for a small organisation. We use fresh desk also to track customer tickets the integration with fresh desk helps us to manage our entire support operations efficiently and able to generate all require reports regarding support operations in a flash. Saves so much of time, also leaving many customer satisfied with ...
Read more
AU
Anonymous User
09/18/18
"Freshchat - A fun option"
What do you like best about Freshchat? I like how dynamic, fun and effective it is. I can have enable a bit for automatic responses and save time if the agents are attending more than one customer.
CI
Consultant in Computer Software
09/18/18
"Freshchat - A fun option"
What do you like best? I like how dynamic, fun and effective it is. I can have enable a bit for automatic responses and save time if the agents are attending more than one customer.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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