9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 531-540 out of 630
SM
Shaurya M
10/08/18
"Freshchat- Connecting your business with clients"
What do you like best? A well thought workflow to connect all incoming requests to the support platform. Extensive reports to evaluate and analyse. Support is amazing and really efficient. Pleasure to work in a well planned and thought product. The bot takes care of registering queries if the team is not online and can follow up really easily later.
SM
Shaurya M
10/08/18
"Freshchat- Connecting your business with clients"
What do you like best about Freshchat? A well thought workflow to connect all incoming requests to the support platform. Extensive reports to evaluate and analyse. Support is amazing and really efficient. Pleasure to work in a well planned and thought product. The bot takes care of registering queries if the team is not online and can follow up really easily later.
RB
Ruben B
10/04/18
"Great tool to start your crm service"
What do you like best about Freshchat? I love that as I small company we have everything that we need in the free version of freshdesk. Hopefully soon we are big enough to graduate versions
RB
Ruben B
10/04/18
"Great tool to start your crm service"
What do you like best? I love that as I small company we have everything that we need in the free version of freshdesk. Hopefully soon we are big enough to graduate versions
AI
Administrator in Design
09/27/18
"Powerful, Great User Experience"
What do you like best? I like how the interface and tools are laid out, everything is where it should be.
AU
Anonymous User
09/27/18
"Powerful, Great User Experience"
What do you like best about Freshchat? I like how the interface and tools are laid out, everything is where it should be. What do you dislike about Freshchat?
AI
Administrator in Information Services
09/26/18
"Easy way yo connect with your customers"
What do you like best? Implementing the plugin was so quick, within one day we were able to set up our chat support team. The basic plan itself have many features for a small organisation. We use fresh desk also to track customer tickets the integration with fresh desk helps us to manage our entire support operations efficiently and able to generate all require reports regarding support operations in a flash. Saves so much of time, also leaving many customer satisfied with prompt support.
AU
Anonymous User
09/26/18
"Easy way yo connect with your customers"
What do you like best about Freshchat? Implementing the plugin was so quick, within one day we were able to set up our chat support team. The basic plan itself have many features for a small organisation. We use fresh desk also to track customer tickets the integration with fresh desk helps us to manage our entire support operations efficiently and able to generate all require reports regarding support operations in a flash. Saves so much of time, also leaving many customer satisfied with ...
Read more
AU
Anonymous User
09/18/18
"Freshchat - A fun option"
What do you like best about Freshchat? I like how dynamic, fun and effective it is. I can have enable a bit for automatic responses and save time if the agents are attending more than one customer.
CI
Consultant in Computer Software
09/18/18
"Freshchat - A fun option"
What do you like best? I like how dynamic, fun and effective it is. I can have enable a bit for automatic responses and save time if the agents are attending more than one customer.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].