9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 521-530 out of 630
JM
Jason M
10/25/18
"awesome service - highly recommend"
What do you like best about Freshchat? range of products offered by freshworks platform is what caught my initial interest - everything we need to handle leads, customer engagement, support. I especially like the al-a-carte but it all plays nicely together - pretty intuitive and easy to get setup and going. The phone app is great when I'm mobile and need to engage.
JM
Jason M
10/25/18
"awesome service - highly recommend"
What do you like best? range of products offered by freshworks platform is what caught my initial interest - everything we need to handle leads, customer engagement, support. I especially like the al-a-carte but it all plays nicely together - pretty intuitive and easy to get setup and going. The phone app is great when I'm mobile and need to engage.
JV
Joey V
10/22/18
"Simple, Effective Chat Service"
What do you like best? We like Freshchat because of the simple, intuitive dashboard which lets us communicate with site visitors quickly and professionally.
JV
Joey V
10/22/18
"Simple, Effective Chat Service"
What do you like best about Freshchat? We like Freshchat because of the simple, intuitive dashboard which lets us communicate with site visitors quickly and professionally.
BD
Budiono Darmawan
10/14/18
"Bye Zopim Chat :)"
What do you like best? Integrate easily with magento. Good support and has pricing plan for startup. Very light and fast.
BD
Budiono Darmawan
10/14/18
"Bye Zopim Chat :)"
What do you like best about Freshchat? Integrate easily with magento. Good support and has pricing plan for startup. Very light and fast. What do you dislike about Freshchat?
AU
Anonymous User
10/13/18
"Website communication made easy"
What do you like best about Freshchat? Most of all i really love the easy to first setup the platform, within minutes our team was already working without hassle. The interface is really simple and clean but packed with all feature needed to automatize and create a nice user experience for our customers.
AI
Administrator in Retail
10/13/18
"Website communication made easy"
What do you like best? Most of all i really love the easy to first setup the platform, within minutes our team was already working without hassle.
IC
Internal Consultant in Transportation/Trucking/Railroad
10/08/18
"World Options review"
What do you like best? The ease and speed of using FreshChat on a daily base.
AU
Anonymous User
10/08/18
"World Options review"
What do you like best about Freshchat? The ease and speed of using FreshChat on a daily base. What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].