9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 511-520 out of 630
AU
Anonymous User
01/23/19
"Finally the website support integration we were searching for!"
What do you like best about Freshchat? The Freshchat support team. Hands down. They have worked for two+ weeks to help me with a situation that has been a major thorn in our side. I'm wholeheartedly thankful for the two individuals I have been working with over the past weeks.
AI
Administrator in Health, Wellness and Fitness
01/23/19
"Finally the website support integration we were searching for!"
What do you like best? The Freshchat support team. Hands down. They have worked for two+ weeks to help me with a situation that has been a major thorn in our side. I'm wholeheartedly thankful for the two individuals I have been working with over the past weeks.
FM
Fredy M
01/04/19
"Producto aún en etapa de maduración"
What do you like best about Freshchat? Integración nativa con canales como WhatsApp, Instagram What do you dislike about Freshchat?
FM
Fredy M
01/04/19
"Producto aún en etapa de maduración"
What do you like best? Integración nativa con canales como WhatsApp, Instagram What do you dislike?
GV
George V
01/03/19
"Freshchat is a nice user friendly alternative to mainstream live chat channels"
What do you like best about Freshchat? The wealth of information that you can get on the person that contacted you such as browser, last pages visited and social info
GV
George V
01/03/19
"Freshchat is a nice user friendly alternative to mainstream live chat channels"
What do you like best? The wealth of information that you can get on the person that contacted you such as browser, last pages visited and social info
JL
Jonathon L
11/07/18
"Has potential, but still a ways to go. Updated as they've acted on feedback to improve. "
What do you like best? It does offer a decent experience on the customer side (as far as interface). If you are using it in the specific way that Freshworks intends for it to be used (in other words, using the specific workflow they want, I assume something like the workflow they use internally) then it probably works fine.
JL
Jonathon L
11/07/18
"Has potential, but still a ways to go. Updated as they've acted on feedback to improve. "
What do you like best about Freshchat? It does offer a decent experience on the customer side (as far as interface). If you are using it in the specific way that Freshworks intends for it to be used (in other words, using the specific workflow they want, I assume something like the workflow they use internally) then it probably works fine.
AU
Anonymous User
10/26/18
"Freshchat help your customer care service"
What do you like best about Freshchat? I like the amount of personalization you can do in sorting our new leads or customer requests. and sorting them within employees in the company.
UI
User in Events Services
10/26/18
"Freshchat help your customer care service"
What do you like best? I like the amount of personalization you can do in sorting our new leads or customer requests. and sorting them within employees in the company.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].