9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 501-510 out of 630
AI
Administrator in Leisure, Travel & Tourism
04/22/19
"Worst Chat Service used ever"
What do you like best? Setting it up is relatively easy but that is all. What do you dislike?
AU
Anonymous User
04/22/19
"Worst Chat Service used ever"
What do you like best about Freshchat? Setting it up is relatively easy but that is all. What do you dislike about Freshchat?
N(
Nimalan (Nim) B
04/19/19
"Best chat platform "
What do you like best? We have never seen a chatbot that gives the best UI and UX in a couple of lines of code integration. On top of simple and clean design, it helps solve the business problem that we had. We love everything from the co-browsing, FAQ, attachment options, video inserting option, being able to show user's Facebook profile image (automatically), and etc. I can literally list all of the functions that are available in Freshchat.
N(
Nimalan (Nim) B
04/19/19
"Best chat platform "
What do you like best about Freshchat? We have never seen a chatbot that gives the best UI and UX in a couple of lines of code integration. On top of simple and clean design, it helps solve the business problem that we had. We love everything from the co-browsing, FAQ, attachment options, video inserting option, being able to show user's Facebook profile image (automatically), and etc. I can literally list all of the functions that are available in Freshchat.
AI
Administrator in Retail
04/12/19
"Excellent chat, but needs a few more options for customization"
What do you like best? We very much like the FAQ feature of the chat, as well as the fact that it can be integrated with other Freshworks products, making it so much easier to provide customer service. We also very much like the triggers and the nice text formatting we can apply to the messages we send.
AU
Anonymous User
04/12/19
"Excellent chat, but needs a few more options for customization"
What do you like best about Freshchat? We very much like the FAQ feature of the chat, as well as the fact that it can be integrated with other Freshworks products, making it so much easier to provide customer service. We also very much like the triggers and the nice text formatting we can apply to the messages we send.
DW
Darryl W
03/22/19
"Staff and Clients Love FRESHCHAT"
What do you like best about Freshchat? Really easy to get it up and running., plugged into our website and staff and clients using it straight out of the box. Within 2 weeks of switching it on clients were flocking to our new live chat system for support
DW
Darryl W
03/22/19
"Staff and Clients Love FRESHCHAT"
What do you like best? Really easy to get it up and running., plugged into our website and staff and clients using it straight out of the box. Within 2 weeks of switching it on clients were flocking to our new live chat system for support
AU
Anonymous User
03/17/19
"New & updated"
What do you like best about Freshchat? FreshWorks has just upgraded and combined FreshConnect across all platforms. The best part is that I only made the suggestion 1 day ago & they published it almost immediately.
RR
Ragvan R
03/16/19
"Best Software which connects the internal team!"
What do you like best about Freshchat? Everything I like about freshconnect is the best part of this software and it is that dashboard which helps show up the conversation and helps team members to discuss on one point and come up with good positive fruitful decisions.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].