9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
Add to compare
Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
Are you using Freshchat?
Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
Filter results
Sort by :
Showing 491-500 out of 630
SA
Sheela A
07/24/19
"Most helpful collaboration tool !!!!"
What do you like best about Freshchat? Freshconnect is an amazing feature provided by freshdesk. It is a complete collaboration tool.Communication among my team members became for efficient ,after using freshconnect.
SV
Sandra V
07/24/19
"Works well!"
What do you like best about Freshchat? This is really an excellent tool provided by fresh books. The UX/UI and also the clean interface makes it very clean for the team members to connect! Internal communication is so much better all thanks to fresh connect.
AR
Anurag R
07/17/19
"A fresh perspective to in-app chat support"
What do you like best about Freshchat? Easy of use, cost per license, easy integration with other Freshworks apps, Simple to implement In-App Chat SDK What do you dislike about Freshchat?
AR
Anurag R
07/17/19
"A fresh perspective to in-app chat support"
What do you like best? Easy of use, cost per license, easy integration with other Freshworks apps, Simple to implement In-App Chat SDK
GU
G2 User in Retail
07/10/19
"It is effective to improve communication with customers"
What do you like best? The platform gives us the advantage of a smooth communication with customers, connection to multiple channels such as Facebook- make it easier interaction. It is a flexible chat to our needs.
AU
Anonymous User
07/10/19
"It is effective to improve communication with customers"
What do you like best about Freshchat? The platform gives us the advantage of a smooth communication with customers, connection to multiple channels such as Facebook- make it easier interaction. It is a flexible chat to our needs.
IB
Imelia B
05/20/19
"Automation in messaging and communication in the company"
What do you like best? Freshchat has given us much more ease in communication, it is a very broad instant messaging service, providing the opportunity of messaging either by phone or email, the forums are also quite good. The interaction and communication with clients is now more constant and effective. Access is quick from any platform, either from the computer or from the phone. The integration of Linkedin, Facebook and Twitter is a great advantage. The bots chats are an essential and ...
Read more
PG
Pedro G
04/29/19
"One of the best Support plataforms."
What do you like best about Freshchat? Their support and resources are the best to organize customers data and improve their experience. You have tools to make internal and external communication more effective.
AS
Anaya Struncova
04/29/19
A very comfortable way to communicate with your customers
This software is really to my liking given that it provides the adequate tools to carry out a communication through chat in a much more comfortable and precise way since its interface can be customized what makes it really attractive and clean thanks to its well organized and able to integrate with other tools which provides a much more optimal function.
PG
Pedro G
04/29/19
"One of the best Support plataforms."
What do you like best? Their support and resources are the best to organize customers data and improve their experience. You have tools to make internal and external communication more effective.
Free vendor scorecard
Evaluate Freshchat objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Freshchat against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].