9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 471-480 out of 630
N
Nikita
09/26/19
Software that automates communications with clients for our company
PROS: Freshchat has made it easier for us to communicate with our customers because of its wide breadth of messaging capabilities. Its forums are a great plus for our business, too. Interaction with our customers has regularized and is more efficacious. Starting up the platform is a speedy affair whether on the computer or on a mobile device. Its synchronization with various social media platforms like Facebook, Twitter, and LinkedIn is greatly beneficial. The bots offered by Freshchat are ...
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NP
Nuno P
09/25/19
"Excellent support managing tool "
What do you like best about Freshchat? The design is really user friendly and allows assistants to have a comfortable managing experience. Simple to implement and to understand its features.
NP
Nuno P
09/25/19
"Excellent support managing tool "
What do you like best? The design is really user friendly and allows assistants to have a comfortable managing experience. Simple to implement and to understand its features.
DC
Doroftei C
09/23/19
"Amazing team and amazing product"
What do you like best about Freshchat? We had a few issues implementing their product on a react-native app but their support was so fast and so efficient, unbelievable. All the issues were only because of our implementation and our misunderstandings. Their product works really well and it looks great integrated in our business model.
DC
Doroftei C
09/23/19
"Amazing team and amazing product"
What do you like best? We had a few issues implementing their product on a react-native app but their support was so fast and so efficient, unbelievable. All the issues were only because of our implementation and our misunderstandings. Their product works really well and it looks great integrated in our business model.
UI
User in Computer Software
09/12/19
"Great in-app chat alternative to Intercom.io"
What do you like best? Freshchat provides a great way for me to communicate with my customers on my front-end marketing site, as well as directly in my web application.
AU
Anonymous User
09/12/19
"Great in-app chat alternative to Intercom.io"
What do you like best about Freshchat? Freshchat provides a great way for me to communicate with my customers on my front-end marketing site, as well as directly in my web application.
EB
Emma B
09/09/19
"Useful business chat"
What do you like best about Freshchat? You can link support tickets or business deals to the chat with your colleague What do you dislike about Freshchat?
B
Brook
09/08/19
Personalized service is possible
PROS: The level of personalization this app has allowed us to do is amazing. We can set up triggered messages based on purchase stage, territory, product, etc. Even our sales team has been able to sort leads by sales stage and that has given them a major way to customize their pitch.
D
Donnell
09/04/19
Every business should try this solution
PROS: The vendor’s offered solutions are useful, and all the problems we have are solved with ease, from support and customer engagement to lead management. They have a lot of options offered, and when you use them as one, they always provide the expected result. Easy to configure, intuitive, and functional – the software provided it all. It even comes with a mobile application.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].