9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 461-470 out of 630
KA
Kaushal A
10/09/19
"Excellent tool for integrating chat system on website"
What do you like best? I love the design and layouts provided for the chat window. The design of the my account section is user-friendly. I will give 10 out of 10 for the design.
AU
Anonymous User
10/08/19
"it is super easy to use"
What do you like best about Freshchat? I like that you can add labels to the chats, you can assign it to a different colleague and you can have a private chat between your colleagues while having the chat so that you don't need to switch to another application
AI
Administrator in Information Technology and Services
10/08/19
"it is super easy to use"
What do you like best? I like that you can add labels to the chats, you can assign it to a different colleague and you can have a private chat between your colleagues while having the chat so that you don't need to switch to another application
NS
Nick S
10/07/19
"Fasntasitc!"
What do you like best? I have evaluated many live chat products, and Fresh Chat is the best! It has a easy to follow admin interface, the price is fair and I like targeting customers with certain pop up messages. Fresh Chats support is also quick and very good.
NS
Nick S
10/07/19
"Fasntasitc!"
What do you like best about Freshchat? I have evaluated many live chat products, and Fresh Chat is the best! It has a easy to follow admin interface, the price is fair and I like targeting customers with certain pop up messages. Fresh Chats support is also quick and very good.
KT
Kevin T
10/02/19
"Great tool!"
What do you like best? We wanted to add another communication platform to our business, besides phone support and email support and we stumbled upon Freshchat. We already noticed this before as we are a current user of Freshdesk. We requested a demo and they quickly showed us how Freshchat works. We had a lot of questions, but they were able to answer all. The tool is user-friendly too. Great design too - it is simple, clean and can easily be seen by customers.
L
Lauriane
10/02/19
A very flexible software
PROS: With Freshchat, I was able to exchange instant messages with my team and clients in real-time. It offers a comprehensive bot chat that gathers and records clients’ data, which is a true time-saver when those clients get back for another assistance. Answering has become easier. With Freshchat, we are able to stay out of our comfort zone and expand our customer base, offering improved services, and covering more fields than we used to.
KT
Kevin T
10/02/19
"Great tool!"
What do you like best about Freshchat? We wanted to add another communication platform to our business, besides phone support and email support and we stumbled upon Freshchat. We already noticed this before as we are a current user of Freshdesk. We requested a demo and they quickly showed us how Freshchat works. We had a lot of questions, but they were able to answer all. The tool is user-friendly too. Great design too - it is simple, clean and can easily be seen by customers.
AU
Anonymous User
09/30/19
"Easy to use and intuitive"
What do you like best about Freshchat? Freshchat is really easy to use and intuitive. The best thing about it's its integration with other apps such as Freshdesk, WordPress, etc. We use it to convert chat into tickets and our customer can easily contact us by our website and our app.
AI
Administrator in Computer Software
09/30/19
"Easy to use and intuitive"
What do you like best? Freshchat is really easy to use and intuitive. The best thing about it's its integration with other apps such as Freshdesk, WordPress, etc. We use it to convert chat into tickets and our customer can easily contact us by our website and our app.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].