9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 451-460 out of 630
RM
Raul M
10/16/19
"Good experience "
What do you like best? The Freshdesk and the Bots integration and the mobile apps they are fantastic for the On the go team, the widget in the site with the FAQ tab and the schedule service.
SZ
Stefan Z
10/16/19
"Feature rich and affordable"
What do you like best? Freshchat is feature-rich and I can't think of a scenario that can't be accomplished. As I use Freshdesk as a help desk system I like the integration of both systems. Furthermore, I like the web console which is easy to use and comes in a fresh design. Last but not least the support is great and very responsive.
RM
Raul M
10/16/19
"Good experience "
What do you like best about Freshchat? The Freshdesk and the Bots integration and the mobile apps they are fantastic for the On the go team, the widget in the site with the FAQ tab and the schedule service.
DB
Deon B
10/14/19
"Configuration and setup"
What do you like best about Freshchat? The simplicity behind setting up the Chat service and the power behind integration with Freshdesk. Looking forward to the integration with Whatsapp and the benefit of IntelliAssign, routing, reporting and the measurement of CSAT in our customer experience team. The SDK's for Android and IOS make the deployment into an app chat seamless and gives our development team time to do more tasks related to the business because the chat service has been take ...
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DB
Deon B
10/14/19
"Configuration and setup"
What do you like best? The simplicity behind setting up the Chat service and the power behind integration with Freshdesk. Looking forward to the integration with Whatsapp and the benefit of IntelliAssign, routing, reporting and the measurement of CSAT in our customer experience team. The SDK's for Android and IOS make the deployment into an app chat seamless and gives our development team time to do more tasks related to the business because the chat service has been take care of with Freshchat.
AU
Anonymous User
10/10/19
"Convenience! "
What do you like best about Freshchat? I like that it's a big goup chat avaiable for our reps to use. What do you dislike about Freshchat?
A
Alejandra
10/10/19
A highly recommended chat solution
PROS: Freshchat is the only chatbot solution that offers the best UX and UI in integrations. It has a clean and simple look, and solve complicated issues in our business. Freshchat got everything covered, from FAQ, attachment capability, co-browsing, video attachment option, to many more options. It is even automated to show users’ image on Facebook. Highly recommended!
KA
Kaushal A
10/09/19
"Excellent tool for integrating chat system on website"
What do you like best about Freshchat? I love the design and layouts provided for the chat window. The design of the my account section is user-friendly. I will give 10 out of 10 for the design.
BH
Ben H
10/09/19
"Fresh review"
What do you like best about Freshchat? Simplicity and design are great. The service seems very reliable What do you dislike about Freshchat?
BH
Ben H
10/09/19
"Fresh review"
What do you like best? Simplicity and design are great. The service seems very reliable
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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