9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 451-460 out of 630
RB
Richard B
10/16/19
"Great Product, Well Priced"
What do you like best about Freshchat? Easy to integrate into our web-app and website. Great set of features and part of the Freshworks suite so it integrates with the other Freshworks products that we use.
RB
Richard B
10/16/19
"Great Product, Well Priced"
What do you like best? Easy to integrate into our web-app and website. Great set of features and part of the Freshworks suite so it integrates with the other Freshworks products that we use.
RM
Raul M
10/16/19
"Good experience "
What do you like best? The Freshdesk and the Bots integration and the mobile apps they are fantastic for the On the go team, the widget in the site with the FAQ tab and the schedule service.
DB
Deon B
10/14/19
"Configuration and setup"
What do you like best about Freshchat? The simplicity behind setting up the Chat service and the power behind integration with Freshdesk. Looking forward to the integration with Whatsapp and the benefit of IntelliAssign, routing, reporting and the measurement of CSAT in our customer experience team. The SDK's for Android and IOS make the deployment into an app chat seamless and gives our development team time to do more tasks related to the business because the chat service has been take ...
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DB
Deon B
10/14/19
"Configuration and setup"
What do you like best? The simplicity behind setting up the Chat service and the power behind integration with Freshdesk. Looking forward to the integration with Whatsapp and the benefit of IntelliAssign, routing, reporting and the measurement of CSAT in our customer experience team. The SDK's for Android and IOS make the deployment into an app chat seamless and gives our development team time to do more tasks related to the business because the chat service has been take care of with Freshchat.
AU
Anonymous User
10/10/19
"Convenience! "
What do you like best about Freshchat? I like that it's a big goup chat avaiable for our reps to use. What do you dislike about Freshchat?
A
Alejandra
10/10/19
A highly recommended chat solution
PROS: Freshchat is the only chatbot solution that offers the best UX and UI in integrations. It has a clean and simple look, and solve complicated issues in our business. Freshchat got everything covered, from FAQ, attachment capability, co-browsing, video attachment option, to many more options. It is even automated to show users’ image on Facebook. Highly recommended!
KA
Kaushal A
10/09/19
"Excellent tool for integrating chat system on website"
What do you like best about Freshchat? I love the design and layouts provided for the chat window. The design of the my account section is user-friendly. I will give 10 out of 10 for the design.
BH
Ben H
10/09/19
"Fresh review"
What do you like best about Freshchat? Simplicity and design are great. The service seems very reliable What do you dislike about Freshchat?
BH
Ben H
10/09/19
"Fresh review"
What do you like best? Simplicity and design are great. The service seems very reliable
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].