9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 441-450 out of 630
AU
Anonymous User
10/29/19
"Excellent option for startups and new developments to find their feet"
What do you like best about Freshchat? Freshchat lets you add chat to your new site quickly and the service plans available mean that you can set it up for free and upgrade it as your site grows.
MT
Martha T
10/22/19
"This business live chat app will help you meet and respond to all your customers needs."
What do you like best? What I like about the program is its focus on helping sales teams talk to potential customers by offering a messaging experience with a variety of features making it a solid option to consider. Among the features that this has the ability to create campaigns, intelligent message routing, creation of bots that allow offer a much faster and automated service to all your customers without the need to have a specialized person to respond to each incoming request. It has ...
Read more
MT
Martha T
10/22/19
"This business live chat app will help you meet and respond to all your customers needs."
What do you like best about Freshchat? What I like about the program is its focus on helping sales teams talk to potential customers by offering a messaging experience with a variety of features making it a solid option to consider. Among the features that this has the ability to create campaigns, intelligent message routing, creation of bots that allow offer a much faster and automated service to all your customers without the need to have a specialized person to respond to each incoming ...
Read more
SH
Sergio H
10/18/19
"Great great great!"
What do you like best? I like how the work of the whole team is easy and friendly What do you dislike?
IC
Internal Consultant in Education Management
10/18/19
"Was really good"
What do you like best? It helps me contact to my clients quickly and sufficiently What do you dislike?
SH
Sergio H
10/18/19
"Great great great!"
What do you like best about Freshchat? I like how the work of the whole team is easy and friendly What do you dislike about Freshchat?
AU
Anonymous User
10/18/19
"Was really good"
What do you like best about Freshchat? It helps me contact to my clients quickly and sufficiently What do you dislike about Freshchat?
SZ
Stefan Z
10/16/19
"Feature rich and affordable"
What do you like best? Freshchat is feature-rich and I can't think of a scenario that can't be accomplished. As I use Freshdesk as a help desk system I like the integration of both systems. Furthermore, I like the web console which is easy to use and comes in a fresh design. Last but not least the support is great and very responsive.
RM
Raul M
10/16/19
"Good experience "
What do you like best about Freshchat? The Freshdesk and the Bots integration and the mobile apps they are fantastic for the On the go team, the widget in the site with the FAQ tab and the schedule service.
SZ
Stefan Z
10/16/19
"Feature rich and affordable"
What do you like best about Freshchat? Freshchat is feature-rich and I can't think of a scenario that can't be accomplished. As I use Freshdesk as a help desk system I like the integration of both systems. Furthermore, I like the web console which is easy to use and comes in a fresh design. Last but not least the support is great and very responsive.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].