9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 431-440 out of 630
DT
Debora T
11/13/19
"Great tool for supporting customers"
What do you like best? Simple interface, easy to understand and use admin tools. It was very easy to get it set up and start using it really fast. It also integrates with other Freshworks tools, like Freshdesk so that you can share FAQs from your knowledgebase on chat.
DT
Debora T
11/13/19
"Great tool for supporting customers"
What do you like best about Freshchat? Simple interface, easy to understand and use admin tools. It was very easy to get it set up and start using it really fast. It also integrates with other Freshworks tools, like Freshdesk so that you can share FAQs from your knowledgebase on chat.
L
Lela
11/11/19
Great integration, mobile support and customer service
PROS: We're able to get our web chat integration up and running with little trouble. There were some hiccups adding the code on my end, but vendor support was quick to help. I like it that the rep understood the context of my issue with little need to explain it. I was able to set up trigger messaging, which offloads much of the work required to sort tickets and leads. Another winning feature is the mobile version. My reps could be on the go and still be responsive to customer queries. ...
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AU
Anonymous User
11/11/19
"User Friendly, Worth it For the Price"
What do you like best about Freshchat? So far, Freshchat has been easy to install, and their customer service, though slow at times, has been informative. What do you dislike about Freshchat?
AI
Administrator in Music
11/11/19
"User Friendly, Worth it For the Price"
What do you like best? So far, Freshchat has been easy to install, and their customer service, though slow at times, has been informative.
AI
Administrator in Retail
11/07/19
"Great platform and continuous product features added constantly!"
What do you like best? I love the native integrations with other apps that make it easy to install without having to bother our web developers.
AU
Anonymous User
11/07/19
"Great platform and continuous product features added constantly!"
What do you like best about Freshchat? I love the native integrations with other apps that make it easy to install without having to bother our web developers. What do you dislike about Freshchat?
AI
Administrator in Apparel & Fashion
10/31/19
"Fresh Chat Service"
What do you like best? Customer Support is always available quickly and happily. They make sure they answer your questions as helpful as they can!
AU
Anonymous User
10/31/19
"Fresh Chat Service"
What do you like best about Freshchat? Customer Support is always available quickly and happily. They make sure they answer your questions as helpful as they can!
AI
Administrator in Airlines/Aviation
10/29/19
"Excellent option for startups and new developments to find their feet"
What do you like best? Freshchat lets you add chat to your new site quickly and the service plans available mean that you can set it up for free and upgrade it as your site grows.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].