9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 421-430 out of 630
AG
Aaron G
11/28/19
"A good all rounder for small and big"
What do you like best? The best part would be the ease of integration, just a bit of time needed to get used to the product and from then on pretty much plain sailing !
AI
Administrator in Computer Software
11/26/19
"Easy to use and yet powerful tool"
What do you like best? Quick integration Integration with ticket management system
AU
Anonymous User
11/26/19
"Easy to use and yet powerful tool"
What do you like best about Freshchat? Quick integration Integration with ticket management system What do you dislike about Freshchat?
P
Pansy
11/19/19
A great way to connect to customers
PROS: The process is well thought of. FAQs can be handled by the bot. Second-tier questions can be forwarded to our frontline support. For more complex issues, they can be escalated to our veteran agents or directly to the expert in the team. What is different with chat, it adds this personalized layer to the whole conversation. Our support agents are establishing a relationship in ways that are difficult with email.
AN
Andrew N
11/17/19
"Freshchat amazing connection with our clients"
What do you like best about Freshchat? We have placed the chat button only within our client portals which then gives our clients an immeadiate tool to find solutions,communicate with the help team and receive specific campaigns. Chat is now almost 45% of our client contact and quickly taking over email/phone
AN
Andrew N
11/17/19
"Freshchat amazing connection with our clients"
What do you like best? We have placed the chat button only within our client portals which then gives our clients an immeadiate tool to find solutions,communicate with the help team and receive specific campaigns. Chat is now almost 45% of our client contact and quickly taking over email/phone
KR
Kathleen R
11/16/19
"Freshchat improves customer service"
What do you like best about Freshchat? The chat is easy to monitor, offers valuable features to improve customer service. Supports customizations, automation rules to improve workflows and integrations with third-party software. It helps us to efficiently handle incoming queries and to respond to them promptly.
KR
Kathleen R
11/16/19
"Freshchat improves customer service"
What do you like best? The chat is easy to monitor, offers valuable features to improve customer service.
AI
Administrator in Financial Services
11/14/19
"Freshchat Review"
What do you like best? Making use of whatsapp platform - most used and easily available contact channel of customers.
AU
Anonymous User
11/14/19
"Freshchat Review"
What do you like best about Freshchat? Making use of whatsapp platform - most used and easily available contact channel of customers. Ease of chatting with customers.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
