9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
Add to compare
Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
Are you using Freshchat?
Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
Filter results
Sort by :
Showing 421-430 out of 630
AG
Aaron G
11/28/19
"A good all rounder for small and big"
What do you like best about Freshchat? The best part would be the ease of integration, just a bit of time needed to get used to the product and from then on pretty much plain sailing !
AU
Anonymous User
11/26/19
"Easy to use and yet powerful tool"
What do you like best about Freshchat? Quick integration Integration with ticket management system What do you dislike about Freshchat?
AI
Administrator in Computer Software
11/26/19
"Easy to use and yet powerful tool"
What do you like best? Quick integration Integration with ticket management system
P
Pansy
11/19/19
A great way to connect to customers
PROS: The process is well thought of. FAQs can be handled by the bot. Second-tier questions can be forwarded to our frontline support. For more complex issues, they can be escalated to our veteran agents or directly to the expert in the team. What is different with chat, it adds this personalized layer to the whole conversation. Our support agents are establishing a relationship in ways that are difficult with email.
AN
Andrew N
11/17/19
"Freshchat amazing connection with our clients"
What do you like best? We have placed the chat button only within our client portals which then gives our clients an immeadiate tool to find solutions,communicate with the help team and receive specific campaigns. Chat is now almost 45% of our client contact and quickly taking over email/phone
AN
Andrew N
11/17/19
"Freshchat amazing connection with our clients"
What do you like best about Freshchat? We have placed the chat button only within our client portals which then gives our clients an immeadiate tool to find solutions,communicate with the help team and receive specific campaigns. Chat is now almost 45% of our client contact and quickly taking over email/phone
KR
Kathleen R
11/16/19
"Freshchat improves customer service"
What do you like best? The chat is easy to monitor, offers valuable features to improve customer service.
KR
Kathleen R
11/16/19
"Freshchat improves customer service"
What do you like best about Freshchat? The chat is easy to monitor, offers valuable features to improve customer service. Supports customizations, automation rules to improve workflows and integrations with third-party software. It helps us to efficiently handle incoming queries and to respond to them promptly.
AI
Administrator in Financial Services
11/14/19
"Freshchat Review"
What do you like best? Making use of whatsapp platform - most used and easily available contact channel of customers.
AU
Anonymous User
11/14/19
"Freshchat Review"
What do you like best about Freshchat? Making use of whatsapp platform - most used and easily available contact channel of customers. Ease of chatting with customers.
Free vendor scorecard
Evaluate Freshchat objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Freshchat against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].