9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
Add to compare
Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
Are you using Freshchat?
Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
Filter results
Sort by :
Showing 411-420 out of 630
LP
Laura P
12/20/19
"I enjoy using it but do have some requests for improvement"
What do you like best about Freshchat? I can create a knowledge base in here and look at customer metrics What do you dislike about Freshchat?
MC
Merry C
12/14/19
"Customer Service is Iffy, Product Itself is Okay."
What do you like best? I like that so much is customizable, from the coloring of your widget to the structuring around store hours.
MC
Merry C
12/14/19
"Customer Service is Iffy, Product Itself is Okay."
What do you like best about Freshchat? I like that so much is customizable, from the coloring of your widget to the structuring around store hours. What do you dislike about Freshchat?
NS
Noah S
12/09/19
"Great, but needs some work!"
What do you like best about Freshchat? the User ability of the sites and systems. Especially the Customer Support! What do you dislike about Freshchat?
NS
Noah S
12/09/19
"Great, but needs some work!"
What do you like best? the User ability of the sites and systems. Especially the Customer Support!
GH
Gustavo Henrique G
12/06/19
"Everything you need even on their free subscription"
What do you like best? As a owner/software developer I just love how easy it is to set freschat up on any platform. Within just a few minutes and a couple of copied code you can deliver an amazing support experience por users on your apps.
GH
Gustavo Henrique G
12/06/19
"Everything you need even on their free subscription"
What do you like best about Freshchat? As a owner/software developer I just love how easy it is to set freschat up on any platform. Within just a few minutes and a couple of copied code you can deliver an amazing support experience por users on your apps.
MD
MAURICIO D
12/03/19
"Is a excellent tool to customer service"
What do you like best about Freshchat? The channels to forward to customer. I like so much the new option of away experience, i was waiting this option, it´s like a the previous vertion of chat.
MD
MAURICIO D
12/03/19
"Is a excellent tool to customer service"
What do you like best? The channels to forward to customer. I like so much the new option of away experience, i was waiting this option, it´s like a the previous vertion of chat.
AG
Aaron G
11/28/19
"A good all rounder for small and big"
What do you like best? The best part would be the ease of integration, just a bit of time needed to get used to the product and from then on pretty much plain sailing !
Free vendor scorecard
Evaluate Freshchat objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Freshchat against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].