9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 411-420 out of 630
LP
Laura P
12/20/19
"I enjoy using it but do have some requests for improvement"
What do you like best about Freshchat? I can create a knowledge base in here and look at customer metrics What do you dislike about Freshchat?
MC
Merry C
12/14/19
"Customer Service is Iffy, Product Itself is Okay."
What do you like best? I like that so much is customizable, from the coloring of your widget to the structuring around store hours.
MC
Merry C
12/14/19
"Customer Service is Iffy, Product Itself is Okay."
What do you like best about Freshchat? I like that so much is customizable, from the coloring of your widget to the structuring around store hours. What do you dislike about Freshchat?
NS
Noah S
12/09/19
"Great, but needs some work!"
What do you like best? the User ability of the sites and systems. Especially the Customer Support!
NS
Noah S
12/09/19
"Great, but needs some work!"
What do you like best about Freshchat? the User ability of the sites and systems. Especially the Customer Support! What do you dislike about Freshchat?
GH
Gustavo Henrique G
12/06/19
"Everything you need even on their free subscription"
What do you like best about Freshchat? As a owner/software developer I just love how easy it is to set freschat up on any platform. Within just a few minutes and a couple of copied code you can deliver an amazing support experience por users on your apps.
GH
Gustavo Henrique G
12/06/19
"Everything you need even on their free subscription"
What do you like best? As a owner/software developer I just love how easy it is to set freschat up on any platform. Within just a few minutes and a couple of copied code you can deliver an amazing support experience por users on your apps.
MD
MAURICIO D
12/03/19
"Is a excellent tool to customer service"
What do you like best? The channels to forward to customer. I like so much the new option of away experience, i was waiting this option, it´s like a the previous vertion of chat.
MD
MAURICIO D
12/03/19
"Is a excellent tool to customer service"
What do you like best about Freshchat? The channels to forward to customer. I like so much the new option of away experience, i was waiting this option, it´s like a the previous vertion of chat.
AG
Aaron G
11/28/19
"A good all rounder for small and big"
What do you like best about Freshchat? The best part would be the ease of integration, just a bit of time needed to get used to the product and from then on pretty much plain sailing !
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
