9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 401-410 out of 630
RT
Ryan T
01/08/20
"Big fan"
What do you like best about Freshchat? I like the free features for custom chat on my website. As my biz grows I plan to pay for the other great features it comes with, primarily campaigns
IR
Ivy R
01/07/20
"Amazing solution for customer service"
What do you like best about Freshchat? Freshchat is very straightforward. The chat Ui is amazing and what I would call "sophisticated", with a nice aesthetic that is appealing to the eye. That being said, the chat bot works amazingly with all the customers and it answers all the basic questions, and if that's not enough, it refers the customers to one of our agents so they can speak to a real human, and I find that very helpful because it's easier to organize our tickets and reports.
RM
Rajan M
01/01/20
"support has room for improvement"
What do you like best? its cheap, has some versatility to integrate etc What do you dislike?
RM
Rajan M
01/01/20
"support has room for improvement"
What do you like best about Freshchat? its cheap, has some versatility to integrate etc What do you dislike about Freshchat?
PR
Pratik R
12/26/19
"Freshchat : Great chat bot application"
What do you like best about Freshchat? Freshchat UI is very good, i like its look and feel. What do you dislike about Freshchat?
PR
Pratik R
12/26/19
"Freshchat : Great chat bot application"
What do you like best? Freshchat UI is very good, i like its look and feel. What do you dislike?
HJ
Harshit J
12/21/19
"Great for Whatsapp Business"
What do you like best about Freshchat? Whatsapp Integration and multi agent ability What do you dislike about Freshchat?
MM
Marie M
12/21/19
"Sophisticted tool with high market value in terms of team collaboration and communication."
What do you like best about Freshchat? Freshconnect offers the best services when it comes to collaborate as a team or at organization. It has versatile features which allows us to exchange messages , track time and activities and also maintain a solid track on how to communicate in the organization. We can eaisly get in contact with each other and can perform activites in a instantt manner. It is also quite a user friendly tool with attractive dashboards and user-interface.
HJ
Harshit J
12/21/19
"Great for Whatsapp Business"
What do you like best? Whatsapp Integration and multi agent ability What do you dislike?
LP
Laura P
12/20/19
"I enjoy using it but do have some requests for improvement"
What do you like best? I can create a knowledge base in here and look at customer metrics
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].