9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 391-400 out of 630
ZK
Zilvinas K
01/19/20
"Excellent Live Chat"
What do you like best about Freshchat? * Great pricing * Ease of use
AU
Anonymous User
01/17/20
"Robust chat portal and helpful support reps"
What do you like best about Freshchat? FreshChat was easy to install on our website and has been a valuable tool which keeps us in contact with customers and able to assist them quickly.
AU
Anonymous User
01/17/20
"Forget other solutions. You found what you need!"
What do you like best about Freshchat? The interactive robot is unique. A great way to generate leads and lighten agents. What do you dislike about Freshchat?
BM
Bruno M
01/17/20
"Freshchat is one of the best"
What do you like best about Freshchat? I like the way the data is laid out in the admin layout and also the ease of integration. Another turning point for hiring FreshChat was that when concluding a conversation, I can choose whether or not to create a Ticket.
NM
Nathan M
01/16/20
"Customer Connection"
What do you like best about Freshchat? The UI is very impressive. Seamless integration into Freshdesk for ticket creation. What do you dislike about Freshchat?
AH
Amanda H
01/16/20
"Review of Freshchat"
What do you like best about Freshchat? I like the quick service, personalized consumer facing and management options. What do you dislike about Freshchat?
AU
Anonymous User
01/14/20
"Simple and fast yet complex solution to offer chat for your customers."
What do you like best about Freshchat? Bringing our customers a alternative modern way of reaching us other then calling or mailing us. The setup was really simple and fast.
AU
Anonymous User
01/14/20
"Easy and Simple"
What do you like best about Freshchat? How easy it is to manage. Has several nice features and team keeps improving them. What do you dislike about Freshchat?
MO
Madison O
01/09/20
"A Fantastic Connection Point!"
What do you like best about Freshchat? My favorite thing about freshconnect is the doors it opens to collaboration and connection! Freshconnect provides fantastic ways to manage and track: time, invoices, and expenses paid. It allows everything in the office environment to feel unified between different departments. It is a pretty loaded software, so it takes time to grasp and understand.
AM
Alson M
01/08/20
"Easy to use for both my team and customers."
What do you like best about Freshchat? The in-depth performance reports. I can also understand what my team's challenges are as well as work on my outliers.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
