9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 391-400 out of 630
ZK
Zilvinas K
01/19/20
"Excellent Live Chat"
What do you like best about Freshchat? * Great pricing * Ease of use
AU
Anonymous User
01/17/20
"Robust chat portal and helpful support reps"
What do you like best about Freshchat? FreshChat was easy to install on our website and has been a valuable tool which keeps us in contact with customers and able to assist them quickly.
BM
Bruno M
01/17/20
"Freshchat is one of the best"
What do you like best about Freshchat? I like the way the data is laid out in the admin layout and also the ease of integration. Another turning point for hiring FreshChat was that when concluding a conversation, I can choose whether or not to create a Ticket.
AU
Anonymous User
01/17/20
"Forget other solutions. You found what you need!"
What do you like best about Freshchat? The interactive robot is unique. A great way to generate leads and lighten agents. What do you dislike about Freshchat?
NM
Nathan M
01/16/20
"Customer Connection"
What do you like best about Freshchat? The UI is very impressive. Seamless integration into Freshdesk for ticket creation. What do you dislike about Freshchat?
AH
Amanda H
01/16/20
"Review of Freshchat"
What do you like best about Freshchat? I like the quick service, personalized consumer facing and management options. What do you dislike about Freshchat?
AU
Anonymous User
01/14/20
"Easy and Simple"
What do you like best about Freshchat? How easy it is to manage. Has several nice features and team keeps improving them. What do you dislike about Freshchat?
AU
Anonymous User
01/14/20
"Simple and fast yet complex solution to offer chat for your customers."
What do you like best about Freshchat? Bringing our customers a alternative modern way of reaching us other then calling or mailing us. The setup was really simple and fast.
MO
Madison O
01/09/20
"A Fantastic Connection Point!"
What do you like best about Freshchat? My favorite thing about freshconnect is the doors it opens to collaboration and connection! Freshconnect provides fantastic ways to manage and track: time, invoices, and expenses paid. It allows everything in the office environment to feel unified between different departments. It is a pretty loaded software, so it takes time to grasp and understand.
AM
Alson M
01/08/20
"Easy to use for both my team and customers."
What do you like best about Freshchat? The in-depth performance reports. I can also understand what my team's challenges are as well as work on my outliers.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].