Freshchat Reviews in July 2026: User Ratings, Pros & Cons

"Best Communication Platform to connect with the Customers..."

What do you like best about Freshchat? FreshChat is one of the best communication platforms by FreshWorks that works for thousands of websites as a bridge of communications between companies and their customers through chat. FreshChat is an advanced, fastest and userfriendly chat platform that makes a top choice for any company. The best thing that I like is the advanced reporting system, integration ability, and Bot response customizations.

"A smart way to communicate with clients"

What do you like best about Freshchat? Freshchat is a solution that offers nice customer engagement features for an affordable price. From the start, it’s easy to understand even without using the guides provided by the program, and we were able to set everything up the same day. I think that what makes Freshchat so unique is the ability to customize everything so perfectly to meet the customers’ needs and requests.

"Great UI, great customer support and overall great experience!"

What do you like best about Freshchat? - The UI is very good! - Features are in general well thought out and well implemented

"Great management in the communications system"

What do you like best about Freshchat? It is a powerful tool, which provides excellent communication and business link capabilities, through good chat capabilities where it is easy to exchange opinions, solve question and answer, project progress is much easier if we can share files, gif or images. It adapts completely to my work system, which adds a point in favor since by integrating Freshchat with my website, I have the possibility that both clients and work colleagues can interact with ...

"Friendly chat software"

What do you like best about Freshchat? It is stable and easy to use chat software that works best as Freshdesk integration. It allows us to keep our support conversational and convenient for our customers without losing the advantages of the ticketing system necessary for SaaS.

"Great software"

What do you like best about Freshchat? Very easy to set up the chatbot, and supports are always there to help. It also integrate with our freshsales, which is the sales side of CRM making it very easy to follow up with our leads.

"The best of chats for websites"

What do you like best about Freshchat? We tested almost all available chats. No chat, except this, can give us the right balance between stability and capabilities.

"[email protected] Review"

What do you like best about Freshchat? Freshchat is great! It's incredibly easy to use and allows us to run our chat windows from the mobile/web. The pop-up FAQ's are 10/10.

"The BEST Free option"

What do you like best about Freshchat? I like that Freshchat cover my minimal needs to support users in a light and efficient way What do you dislike about Freshchat?

"Flexible chat"

What do you like best about Freshchat? I love Freshchat & Freshdesk integration. It allows me to set up communication with our customers in a way that is both customer-centric and optimised for the company's needs.