9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 371-380 out of 630
VG
Vivanka G
07/13/20
"excellent integration with our website and our WhatsApp"
What do you like best? freshchat is a very good tool since you can integrate it very easily into your website, in addition to its integration with mobile devices, it works perfectly. good or not to the client since that helps us to keep a good control of how the client feels with our treatment in addition to that we were also surprised by the integration with WhatsApp since it really completed what we were looking for
VG
Vivanka G
07/13/20
"excellent integration with our website and our WhatsApp"
What do you like best about Freshchat? freshchat is a very good tool since you can integrate it very easily into your website, in addition to its integration with mobile devices, it works perfectly. good or not to the client since that helps us to keep a good control of how the client feels with our treatment in addition to that we were also surprised by the integration with WhatsApp since it really completed what we were looking for
SC
Sam C
06/29/20
"Awesome Integration with WhatAapp API + Facebook messenger + Freshworks product"
What do you like best? There are many things to love about Freshchat. The nice clean interface and so on. But these are the 3 top +++ from me
SC
Sam C
06/29/20
"Awesome Integration with WhatAapp API + Facebook messenger + Freshworks product"
What do you like best about Freshchat? There are many things to love about Freshchat. The nice clean interface and so on. But these are the 3 top +++ from me
CH
Cara H
06/23/20
"Communicate and help customers quickly!"
What do you like best about Freshchat? It is super easy to manage multiple chats - users are presented with a chat bot to help identify the questions the customers want to answer. You can create fast answers for common questions
CH
Cara H
06/23/20
"Communicate and help customers quickly!"
What do you like best? It is super easy to manage multiple chats - users are presented with a chat bot to help identify the questions the customers want to answer. You can create fast answers for common questions
SC
Steve C
05/14/20
"Works great for a reasonable price"
What do you like best about Freshchat? Works smoothly and was very is easy to install the html in to our website. Freshchat also has a mobile app so i can address questions when away from my computer or over the weekend
AM
Alessandra M
04/30/20
"Everything you need even on their free subscription"
What do you like best about Freshchat? Only inside our customer portals have we put the chat button which then provides our users an immeadiate resource to identify ideas, connect with the support team and get relevant promotions. Chat currently accounts for nearly 45 per cent of our consumer interaction and takes up email / phone easily
KL
Kim L
04/23/20
"Ideal software to perform CRM management"
What do you like best about Freshchat? It shows a large magin of accessibility and ease of work management thanks to the wide communication channels it offers, in this way, it is possible to connect with each potential client and know their purchasing possibilities, as well as the purchase interactions they may have. It has a variety of tools with which it is possible to do all my sales work without leaving anything to do, I like that every task I need to do at Freshsales is possible. ...
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MS
Martha S
03/27/20
"Link in the communication system"
What do you like best about Freshchat? Freshchat is undoubtedly an exceptional tool, where it is possible to connect to a messaging and communication network for the exchange of commercial projects, and the organization of work tasks. It is a direct and fluid path where perfection is achieved in what we do, thanks to its affordable cost all our clients, partners and colleagues can join our network without any complications, making all our work much easier. With this, create a perfect link ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].