9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
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Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 351-360 out of 630
AU
Anonymous User
10/27/20
"It is a good chat support platform"
What do you like best about Freshchat? You can easily open, reply and resolve the chats What do you dislike about Freshchat?
IC
Internal Consultant in Information Technology and Services
10/27/20
"It is a good chat support platform"
What do you like best? You can easily open, reply and resolve the chats What do you dislike?
IC
Internal Consultant in Information Technology and Services
10/27/20
"It is a good chat support platform"
What do you like best? You can easily open, reply and resolve the chats What do you dislike?
ME
Michael E
09/29/20
"Creating communicative links to improve customer service"
What do you like best about Freshchat? One of the main reasons why I use Freshchat as the main tool of my communication management is because of its wide interface, it contains various tools that help to perform each communication function correctly. Now whenever customers have a question, it is sent to support via tickets and with bots it is really great to be able to distribute the entire workload between each member of the customer support team. It gives us a point in favor, improving ...
Read more
ME
Michael E
09/29/20
"Creating communicative links to improve customer service"
What do you like best? One of the main reasons why I use Freshchat as the main tool of my communication management is because of its wide interface, it contains various tools that help to perform each communication function correctly. Now whenever customers have a question, it is sent to support via tickets and with bots it is really great to be able to distribute the entire workload between each member of the customer support team. It gives us a point in favor, improving communication and ...
Read more
ME
Michael E
09/29/20
"Creating communicative links to improve customer service"
What do you like best? One of the main reasons why I use Freshchat as the main tool of my communication management is because of its wide interface, it contains various tools that help to perform each communication function correctly. Now whenever customers have a question, it is sent to support via tickets and with bots it is really great to be able to distribute the entire workload between each member of the customer support team. It gives us a point in favor, improving communication and ...
Read more
GB
Gerald B
09/22/20
"Dishonest. Check Your Bill, They Overcharged."
What do you like best about Freshchat? Easy integration, simple and intuitive interface What do you dislike about Freshchat?
GB
Gerald B
09/22/20
"Dishonest. Check Your Bill, They Overcharged."
What do you like best? Easy integration, simple and intuitive interface What do you dislike?
GB
Gerald B
09/22/20
"Dishonest. Check Your Bill, They Overcharged."
What do you like best? Easy integration, simple and intuitive interface What do you dislike?
AU
Anonymous User
09/19/20
"Easy & Smooth"
What do you like best about Freshchat? Interface and automations, analytics and report tools What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].