9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 351-360 out of 630
IC
Internal Consultant in Information Technology and Services
10/27/20
"It is a good chat support platform"
What do you like best? You can easily open, reply and resolve the chats What do you dislike?
IC
Internal Consultant in Information Technology and Services
10/27/20
"It is a good chat support platform"
What do you like best? You can easily open, reply and resolve the chats What do you dislike?
AU
Anonymous User
10/27/20
"It is a good chat support platform"
What do you like best about Freshchat? You can easily open, reply and resolve the chats What do you dislike about Freshchat?
ME
Michael E
09/29/20
"Creating communicative links to improve customer service"
What do you like best about Freshchat? One of the main reasons why I use Freshchat as the main tool of my communication management is because of its wide interface, it contains various tools that help to perform each communication function correctly. Now whenever customers have a question, it is sent to support via tickets and with bots it is really great to be able to distribute the entire workload between each member of the customer support team. It gives us a point in favor, improving ...
Read more
ME
Michael E
09/29/20
"Creating communicative links to improve customer service"
What do you like best? One of the main reasons why I use Freshchat as the main tool of my communication management is because of its wide interface, it contains various tools that help to perform each communication function correctly. Now whenever customers have a question, it is sent to support via tickets and with bots it is really great to be able to distribute the entire workload between each member of the customer support team. It gives us a point in favor, improving communication and ...
Read more
ME
Michael E
09/29/20
"Creating communicative links to improve customer service"
What do you like best? One of the main reasons why I use Freshchat as the main tool of my communication management is because of its wide interface, it contains various tools that help to perform each communication function correctly. Now whenever customers have a question, it is sent to support via tickets and with bots it is really great to be able to distribute the entire workload between each member of the customer support team. It gives us a point in favor, improving communication and ...
Read more
GB
Gerald B
09/22/20
"Dishonest. Check Your Bill, They Overcharged."
What do you like best? Easy integration, simple and intuitive interface What do you dislike?
GB
Gerald B
09/22/20
"Dishonest. Check Your Bill, They Overcharged."
What do you like best? Easy integration, simple and intuitive interface What do you dislike?
GB
Gerald B
09/22/20
"Dishonest. Check Your Bill, They Overcharged."
What do you like best about Freshchat? Easy integration, simple and intuitive interface What do you dislike about Freshchat?
AU
Anonymous User
09/19/20
"Easy & Smooth"
What do you like best about Freshchat? Interface and automations, analytics and report tools What do you dislike about Freshchat?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
