9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 341-350 out of 630
AM
Ana M
12/21/20
"A system that allows solving communication!"
What do you like best? We implement this software to solve any need regarding messaging and interaction with consumers, it is specially developed for sales and customer engagement teams to talk with prospects and customers on the website, it also offers us access to Through the mobile application that is very useful and attractive. It helps us as a company and as a team to focus on offering a continuous and context-based messaging experience, in order to solve the concerns of all users.
AM
Ana M
12/21/20
"A system that allows solving communication!"
What do you like best? We implement this software to solve any need regarding messaging and interaction with consumers, it is specially developed for sales and customer engagement teams to talk with prospects and customers on the website, it also offers us access to Through the mobile application that is very useful and attractive. It helps us as a company and as a team to focus on offering a continuous and context-based messaging experience, in order to solve the concerns of all users.
AM
Ana M
12/21/20
"A system that allows solving communication!"
What do you like best about Freshchat? We implement this software to solve any need regarding messaging and interaction with consumers, it is specially developed for sales and customer engagement teams to talk with prospects and customers on the website, it also offers us access to Through the mobile application that is very useful and attractive. It helps us as a company and as a team to focus on offering a continuous and context-based messaging experience, in order to solve the concerns ...
Read more
CF
Ciro F
12/12/20
"Reliable"
What do you like best? It is 100% reliable, it works great in the computer and phone. So you can work with it on the go. Just perfect.
CF
Ciro F
12/12/20
"Reliable"
What do you like best? It is 100% reliable, it works great in the computer and phone. So you can work with it on the go. Just perfect.
CF
Ciro F
12/12/20
"Reliable"
What do you like best about Freshchat? It is 100% reliable, it works great in the computer and phone. So you can work with it on the go. Just perfect. What do you dislike about Freshchat?
JM
Joel M
11/01/20
"Provide us with a different marketing with simple tools !!"
What do you like best about Freshchat? This software provides in the target market for sales teams, tools for customer assistance and marketing of companies including e-commerce. Its messaging functions are essential for sales teams that maintain a continuous participation of our clients, managing to talk with them within websites, mobile applications and social networks, through live chat. It helps us focus on a continuous, goal-oriented messaging experience. It offers tools such as ...
Read more
JM
Joel M
11/01/20
"Provide us with a different marketing with simple tools !!"
What do you like best? This software provides in the target market for sales teams, tools for customer assistance and marketing of companies including e-commerce. Its messaging functions are essential for sales teams that maintain a continuous participation of our clients, managing to talk with them within websites, mobile applications and social networks, through live chat. It helps us focus on a continuous, goal-oriented messaging experience. It offers tools such as campaigns, sales pot, ...
Read more
JV
Jonatan V
11/01/20
"Freshconnect an chat for contextual discussion between your CRM and Helpdesk"
What do you like best about Freshchat? Freshconnect is a Chat and communications app designed to support other freshworks apps, like freshsales and freshdesk. Best for me is the fact that it integrates inside your freshworks domain and provides contextual communications between the apps. It has a very clean and uncluttered interface to work with, which allow a very easy process of implementation with the end user and a very short learning curve.
JM
Joel M
11/01/20
"Provide us with a different marketing with simple tools !!"
What do you like best? This software provides in the target market for sales teams, tools for customer assistance and marketing of companies including e-commerce. Its messaging functions are essential for sales teams that maintain a continuous participation of our clients, managing to talk with them within websites, mobile applications and social networks, through live chat. It helps us focus on a continuous, goal-oriented messaging experience. It offers tools such as campaigns, sales pot, ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].