9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 321-330 out of 630
AA
Assad A
05/15/21
"Very promising chat support tool"
What do you like best? A very promising and very reliable chat tool I used. This chat tool was my first chat tool used when I was exposed to the support role in one of my previous organizations in the initial days of my career. I have worked with this tool for a quite long duration and in different roles starting from the support role to the supervisory role. With that, I could explore the tool and its features quite well. From the ease of chatting with the customers in the inbound queue, ...
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AA
Assad A
05/15/21
"Very promising chat support tool"
What do you like best about Freshchat? A very promising and very reliable chat tool I used. This chat tool was my first chat tool used when I was exposed to the support role in one of my previous organizations in the initial days of my career. I have worked with this tool for a quite long duration and in different roles starting from the support role to the supervisory role. With that, I could explore the tool and its features quite well. From the ease of chatting with the customers in the ...
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AI
Administrator in Primary/Secondary Education
05/11/21
"YAY! Freshchat for live chats!"
What do you like best? Freshchat is easy to use and very efficient. What do you dislike?
AU
Anonymous User
05/11/21
"YAY! Freshchat for live chats!"
What do you like best about Freshchat? Freshchat is easy to use and very efficient. What do you dislike about Freshchat?
N
Nicklaus
04/09/21
Most useful among the free options
PROS: Freshchat is able to efficiently provide support for our users.
MN
Md Nurshat Islam N
03/31/21
"Platform that make your communication easier: Freshchat"
What do you like best? Several shortcuts and different integration with different platform
MN
Md Nurshat Islam N
03/31/21
"Platform that make your communication easier: Freshchat"
What do you like best? Several shortcuts and different integration with different platform
AI
Administrator in Hospitality
03/15/21
"Negative Feedback"
What do you like best? A lot of plugs and you have a lot of possibilities to improve What do you dislike?
AI
Administrator in Hospitality
03/15/21
"Negative Feedback"
What do you like best? A lot of plugs and you have a lot of possibilities to improve What do you dislike?
AU
Anonymous User
03/15/21
"Negative Feedback"
What do you like best about Freshchat? A lot of plugs and you have a lot of possibilities to improve What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].