9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 311-320 out of 630
AS
Alejandro S
05/25/21
"Modern and fast service"
What do you like best? It's a very dynamic, fast and modern platform. What do you dislike?
KH
Kelsey H
05/25/21
"Integration is very helpful!"
What do you like best? Integration between FreshDesk and FreshChat has been very helpful for our team! It has been easy to learn, and it's been a fun experience for us to use as well.
GN
Gopi N
05/25/21
"Freshchat is the ideal replacement for real time interaction across globe for customer interaction."
What do you like best? Freshchat is the ideal replacement for real time interaction across globe for customer interaction.
DM
Dennis M
05/25/21
"Freshchat"
What do you like best about Freshchat? I do like whatsapp and how you interact with the client through whatsaap and fb direct message . its is easy and lovely
AS
Alejandro S
05/25/21
"Modern and fast service"
What do you like best about Freshchat? It's a very dynamic, fast and modern platform. What do you dislike about Freshchat?
GN
Gopi N
05/25/21
"Freshchat is the ideal replacement for real time interaction across globe for customer interaction."
What do you like best about Freshchat? Freshchat is the ideal replacement for real time interaction across globe for customer interaction. What do you dislike about Freshchat?
AU
Anonymous User
05/25/21
"One of the best chat support tool for Android"
What do you like best about Freshchat? It has all that you want: - Way cheaper than other platforms out there
DV
Dorian V
05/25/21
"Great Support Option for Smaller Businesses!"
What do you like best about Freshchat? Freshdesk has been incredibly simple to implement within our daily practices. The interface is very user-friendly and easy to navigate. Most of the features are very intuitive and do not take long to learn. Freshwork's Customer Support team is also wildly quick to respond!
AA
Alex A
05/25/21
"Freshchat is effective, easy-to0use, and the Customer Support is top-Notch!"
What do you like best? The best part about Freshchat is the many options you have to create specific chat flows in your chat box. You can view the screen of the user you are helping, the customer service is also extremely helpful too, they are willing to walk through anything you need their help with. Just overall the design layout of Freshchat is very welcoming and easy to use, I do not feel intimidated navigating the admin panels etc.
AA
Alex A
05/25/21
"Freshchat is effective, easy-to0use, and the Customer Support is top-Notch!"
What do you like best about Freshchat? The best part about Freshchat is the many options you have to create specific chat flows in your chat box. You can view the screen of the user you are helping, the customer service is also extremely helpful too, they are willing to walk through anything you need their help with. Just overall the design layout of Freshchat is very welcoming and easy to use, I do not feel intimidated navigating the admin panels etc.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].