9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 301-310 out of 630
RG
rob g
05/28/21
"Freshchat.SPENN.com"
What do you like best about Freshchat? System is simple and easy to use. Support most of the time resolves my issues. What do you dislike about Freshchat?
RG
rob g
05/28/21
"Freshchat.SPENN.com"
What do you like best? System is simple and easy to use. Support most of the time resolves my issues.
AU
Anonymous User
05/27/21
"Very easy to use!"
What do you like best about Freshchat? It's very easy to use. We have never used Freshchat before so for a first-timer, I would say this is very user-friendly. You don't need the guidance of an expert. You can easily access the tool and make some changes. Their customer service agents are very helpful, friendly and knowledgable as well. They always make sure that you get all the assistance you need before ending the chat.
AI
Administrator in Marketing and Advertising
05/27/21
"Very easy to use!"
What do you like best? It's very easy to use. We have never used Freshchat before so for a first-timer, I would say this is very user-friendly. You don't need the guidance of an expert. You can easily access the tool and make some changes. Their customer service agents are very helpful, friendly and knowledgable as well. They always make sure that you get all the assistance you need before ending the chat.
AP
Aru P
05/26/21
"Works well for a small team like ours"
What do you like best about Freshchat? It's simple UI and workflows make it very easy to use as an agent. We use it mostly for customer support and website chats and I can easily switch between conversations, have contextual information about the client and leave internal notes where necessary.
AP
Aru P
05/26/21
"Works well for a small team like ours"
What do you like best? It's simple UI and workflows make it very easy to use as an agent. We use it mostly for customer support and website chats and I can easily switch between conversations, have contextual information about the client and leave internal notes where necessary.
DM
Dennis M
05/25/21
"Freshchat"
What do you like best? I do like whatsapp and how you interact with the client through whatsaap and fb direct message . its is easy and lovely
KH
Kelsey H
05/25/21
"Integration is very helpful!"
What do you like best about Freshchat? Integration between FreshDesk and FreshChat has been very helpful for our team! It has been easy to learn, and it's been a fun experience for us to use as well.
UI
User in Education Management
05/25/21
"One of the best chat support tool for Android"
What do you like best? It has all that you want: - Way cheaper than other platforms out there
DV
Dorian V
05/25/21
"Great Support Option for Smaller Businesses!"
What do you like best? Freshdesk has been incredibly simple to implement within our daily practices. The interface is very user-friendly and easy to navigate. Most of the features are very intuitive and do not take long to learn. Freshwork's Customer Support team is also wildly quick to respond!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].