9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 301-310 out of 630
RG
rob g
05/28/21
"Freshchat.SPENN.com"
What do you like best about Freshchat? System is simple and easy to use. Support most of the time resolves my issues. What do you dislike about Freshchat?
RG
rob g
05/28/21
"Freshchat.SPENN.com"
What do you like best? System is simple and easy to use. Support most of the time resolves my issues.
AU
Anonymous User
05/27/21
"Very easy to use!"
What do you like best about Freshchat? It's very easy to use. We have never used Freshchat before so for a first-timer, I would say this is very user-friendly. You don't need the guidance of an expert. You can easily access the tool and make some changes. Their customer service agents are very helpful, friendly and knowledgable as well. They always make sure that you get all the assistance you need before ending the chat.
AI
Administrator in Marketing and Advertising
05/27/21
"Very easy to use!"
What do you like best? It's very easy to use. We have never used Freshchat before so for a first-timer, I would say this is very user-friendly. You don't need the guidance of an expert. You can easily access the tool and make some changes. Their customer service agents are very helpful, friendly and knowledgable as well. They always make sure that you get all the assistance you need before ending the chat.
AP
Aru P
05/26/21
"Works well for a small team like ours"
What do you like best? It's simple UI and workflows make it very easy to use as an agent. We use it mostly for customer support and website chats and I can easily switch between conversations, have contextual information about the client and leave internal notes where necessary.
AP
Aru P
05/26/21
"Works well for a small team like ours"
What do you like best about Freshchat? It's simple UI and workflows make it very easy to use as an agent. We use it mostly for customer support and website chats and I can easily switch between conversations, have contextual information about the client and leave internal notes where necessary.
AA
Alex A
05/25/21
"Freshchat is effective, easy-to0use, and the Customer Support is top-Notch!"
What do you like best about Freshchat? The best part about Freshchat is the many options you have to create specific chat flows in your chat box. You can view the screen of the user you are helping, the customer service is also extremely helpful too, they are willing to walk through anything you need their help with. Just overall the design layout of Freshchat is very welcoming and easy to use, I do not feel intimidated navigating the admin panels etc.
DM
Dennis M
05/25/21
"Freshchat"
What do you like best about Freshchat? I do like whatsapp and how you interact with the client through whatsaap and fb direct message . its is easy and lovely
KH
Kelsey H
05/25/21
"Integration is very helpful!"
What do you like best about Freshchat? Integration between FreshDesk and FreshChat has been very helpful for our team! It has been easy to learn, and it's been a fun experience for us to use as well.
GN
Gopi N
05/25/21
"Freshchat is the ideal replacement for real time interaction across globe for customer interaction."
What do you like best about Freshchat? Freshchat is the ideal replacement for real time interaction across globe for customer interaction. What do you dislike about Freshchat?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
