9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 291-300 out of 630
C
Colin
07/14/21
Good software system
PROS: Its chatbot is very easy to set up and integrate with our sales side which allows us to follow leads. The support team is always ready to help.
AI
Administrator in Consumer Services
06/11/21
"it was a good experience but most of time the server was overloaded and it took more time to open"
What do you like best? There are filters for different country persons. What do you dislike?
JH
Jesús H
06/09/21
"Excellent and simple solution"
What do you like best about Freshchat? Freshchat works simple and great. It allows us to manage our customer relationships easily and efficiently. What do you dislike about Freshchat?
JH
Jesús H
06/09/21
"Excellent and simple solution"
What do you like best? Freshchat works simple and great. It allows us to manage our customer relationships easily and efficiently.
AI
Administrator in Telecommunications
06/04/21
"End user experience is good, features are good, support is ok, reports are lacking, billing is awful"
What do you like best? The end-user experience is very smooth and streamlined. Support is responsive most of the time.
AU
Anonymous User
06/04/21
"End user experience is good, features are good, support is ok, reports are lacking, billing is awful"
What do you like best about Freshchat? The end-user experience is very smooth and streamlined. Support is responsive most of the time. What do you dislike about Freshchat?
VT
Varun T
06/01/21
"Does the job perfectly"
What do you like best about Freshchat? As it's a Freshworks product, the integration with Freshdesk is one of the best. It shows the tickets already raised by the customer before to give a complete view.
VT
Varun T
06/01/21
"Does the job perfectly"
What do you like best? As it's a Freshworks product, the integration with Freshdesk is one of the best. It shows the tickets already raised by the customer before to give a complete view.
AU
Anonymous User
05/30/21
"Has a good view"
What do you like best about Freshchat? The option that allow the Agent to create a ticket after closing the chat What do you dislike about Freshchat?
AI
Administrator in E-Learning
05/30/21
"Has a good view"
What do you like best? The option that allow the Agent to create a ticket after closing the chat
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
