9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 291-300 out of 630
C
Colin
07/14/21
Good software system
PROS: Its chatbot is very easy to set up and integrate with our sales side which allows us to follow leads. The support team is always ready to help.
AI
Administrator in Consumer Services
06/11/21
"it was a good experience but most of time the server was overloaded and it took more time to open"
What do you like best? There are filters for different country persons. What do you dislike?
JH
Jesús H
06/09/21
"Excellent and simple solution"
What do you like best about Freshchat? Freshchat works simple and great. It allows us to manage our customer relationships easily and efficiently. What do you dislike about Freshchat?
JH
Jesús H
06/09/21
"Excellent and simple solution"
What do you like best? Freshchat works simple and great. It allows us to manage our customer relationships easily and efficiently.
AU
Anonymous User
06/04/21
"End user experience is good, features are good, support is ok, reports are lacking, billing is awful"
What do you like best about Freshchat? The end-user experience is very smooth and streamlined. Support is responsive most of the time. What do you dislike about Freshchat?
AI
Administrator in Telecommunications
06/04/21
"End user experience is good, features are good, support is ok, reports are lacking, billing is awful"
What do you like best? The end-user experience is very smooth and streamlined. Support is responsive most of the time.
VT
Varun T
06/01/21
"Does the job perfectly"
What do you like best about Freshchat? As it's a Freshworks product, the integration with Freshdesk is one of the best. It shows the tickets already raised by the customer before to give a complete view.
VT
Varun T
06/01/21
"Does the job perfectly"
What do you like best? As it's a Freshworks product, the integration with Freshdesk is one of the best. It shows the tickets already raised by the customer before to give a complete view.
AI
Administrator in E-Learning
05/30/21
"Has a good view"
What do you like best? The option that allow the Agent to create a ticket after closing the chat
AU
Anonymous User
05/30/21
"Has a good view"
What do you like best about Freshchat? The option that allow the Agent to create a ticket after closing the chat What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].