9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 281-290 out of 630
AM
Abdalrhman M
11/23/21
"Fresh desk review"
What do you like best? An excellent tool for communication, and we are a delivery company we use it to communicate with drivers for help in case they have any problem its easy to use.
AI
Administrator in Food & Beverages
11/17/21
"The best live chat to manage your sale on spot"
What do you like best? FC is the best live chat to let you communicate on spot with your customer so you can manage there requirements on time, easy to use spicialy that you have smart plug to save your time to send the greeting and the closure
AU
Anonymous User
10/19/21
"Freshdesk Messaging is so useful for bridging a communication mode between large community."
What do you like best about Freshchat? It has such an easy and dynamic interface. What do you dislike about Freshchat?
IA
Industry Analyst / Tech Writer in Food & Beverages
10/19/21
"Freshdesk Messaging is so useful for bridging a communication mode between large community."
What do you like best? It has such an easy and dynamic interface. What do you dislike?
MG
mohamed g
10/13/21
"why i love Freshdesk Messaging"
What do you like best? I love it because it's easy to use and fast plus shows you everything that happens in chat like if Conversation was assigned to an agent or group plus the private note is very useful if you want to save something important in the chat like a pic order a date about the customer, private note is only visible to agents customer connect see it also that chat is counting with seconds if u didn't give it first respond thats is good if u have target also the reporting is so ...
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GP
Ganesh P
10/04/21
"Perfect way for reaching out to customer"
What do you like best? I have been a Freshdesk user for over five years now and have never been happier to know with their Freshdesk Messaging app (Earlier FreshChat). Initially, I was hesitant to start using Freshdesk Messaging because it was a new tool for me. However, it helped me connect better with visitors to convert them to my customers. The messaging app is easy to use and has allowed me to send messages on time.
JC
Jean Carlos M
09/23/21
"Clean and professional platform"
What do you like best about Freshchat? Freshdesk has an excellent, very intuitive and dynamic interface, it is extremely easy to use, so you will not need professional knowledge to use it, it allows you to use real-time messaging, which brings with it many excellent functions and allows you to share files, Freshchat you can configure and customize it to suit your needs, Freshdesk has notifications that notify you when someone wants to start a chat with you, it has an excellent free trial ...
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JC
Jean Carlos M
09/23/21
"Clean and professional platform"
What do you like best? Freshdesk has an excellent, very intuitive and dynamic interface, it is extremely easy to use, so you will not need professional knowledge to use it, it allows you to use real-time messaging, which brings with it many excellent functions and allows you to share files, Freshchat you can configure and customize it to suit your needs, Freshdesk has notifications that notify you when someone wants to start a chat with you, it has an excellent free trial that comes with ...
Read more
MG
Mohamed G
08/24/21
"why i love Freshchat"
What do you like best about Freshchat? i like many tings first the Canned Responses it's great and u can add as much u can also i can see that chat i resolved and was assigned to me or one of the agents by selecting custom veiw i also love that u can send something to more then one Conversation by selecting it
MG
Mohamed G
08/24/21
"why i love Freshchat"
What do you like best? i like many tings first the Canned Responses it's great and u can add as much u can also i can see that chat i resolved and was assigned to me or one of the agents by selecting custom veiw i also love that u can send something to more then one Conversation by selecting it
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].