9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 271-280 out of 630
AU
Anonymous User
01/05/22
"Very stable and full of features. Does everything for us"
What do you like best about Freshchat? The functionality of Freshdesk messaging is on point. As it is a mature platform that has been in the game for a while, you can see the UI/UX has been great. Creating workflows is also easy in fresdek
AU
Anonymous User
01/05/22
"Very stable and full of features. Does everything for us"
What do you like best about Freshchat? The functionality of Freshdesk messaging is on point. As it is a mature platform that has been in the game for a while, you can see the UI/UX has been great. Creating workflows is also easy in fresdek
EP
Ezhilarasan P
12/17/21
"Highly Recommended tool for livechat operations"
What do you like best? We have migrated to freshdesk from another provider and we loved the options it provides for us to customize as per our requirement, our developers was able to set this up on our website with the API in no time which is an added advantage for this tool
AN
Aditya N
12/14/21
"great tool with stable built and easy UI"
What do you like best? The best part of FreshDesk messaging is it's simple and easy to understand UI. I didn't need any onboarding process even when they have a free program. Other than that, the software is well built and it convers all the basic requirements
AU
Anonymous User
12/02/21
"Feature loaded but some basic use cases also needs advanced automation"
What do you like best about Freshchat? The best thing about Freshdesk messaging is the easy of imlementation and availablity for bot flows. Then the assignment rules come in really handy and high level reporting too is easy to contemplate and use.
RK
Ravi K
12/02/21
"Feature loaded but some basic use cases also needs advanced automation"
What do you like best? The best thing about Freshdesk messaging is the easy of imlementation and availablity for bot flows. Then the assignment rules come in really handy and high level reporting too is easy to contemplate and use.
AI
Administrator in Insurance
11/25/21
"Best tool for customer experience"
What do you like best? It is a very complete tool, it is very simple to understand and provides a super complete context of the client's profile which allows the experience team to have their work much easier
HH
Haani H
11/25/21
"Simple and Neat Customer Chat Service"
What do you like best about Freshchat? Simple UI, Easy to Use and Implement, Self Explanatory Product What do you dislike about Freshchat?
HH
Haani H
11/25/21
"Simple and Neat Customer Chat Service"
What do you like best? Simple UI, Easy to Use and Implement, Self Explanatory Product
AM
Abdalrhman M
11/23/21
"Fresh desk review"
What do you like best about Freshchat? An excellent tool for communication, and we are a delivery company we use it to communicate with drivers for help in case they have any problem its easy to use.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].