9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 261-270 out of 630
CH
Collin H
01/18/22
"Well-constituted and complete software that makes your work easier"
What do you like best? This software is well built and very complete, it meets all the basic requirements, its user interface is simple and easy to understand, it provides an excellent context of the client's profile which allows the experienced team to make the job much easier. You can easily access the tool and make some changes. Their customer service agents are beneficial, friendly, and knowledgeable; they always make sure you get all the assistance you need before the end of the chat.
AU
Anonymous User
01/16/22
"Value for money and easy to setup"
What do you like best about Freshchat? - Free trial lets you get comfortable - Bot builder is pretty intuitive What do you dislike about Freshchat?
AI
Administrator in Internet
01/16/22
"Value for money and easy to setup"
What do you like best? - Free trial lets you get comfortable - Bot builder is pretty intuitive
PP
Paweł P
01/13/22
"Unglaublich toller Live-Chat, empfohlen"
What do you like best? I like this customer messaging software; it has a well-designed user interface. In terms of functionality, it is correct; it provides everything you need to make communication with customers more proactive. Its chatbots are perfect for optimizing customer service, getting more conversations, and retaining customers, and it is straightforward to set up.
YJ
Yash J
01/10/22
"Best chat support"
What do you like best about Freshchat? The best thing that I like about Freshchat is real-time analytics. As a team manager, it allows to keep a real-time view of what the agents are doing and the SLAs
YJ
Yash J
01/10/22
"Best chat support"
What do you like best? The best thing that I like about Freshchat is real-time analytics. As a team manager, it allows to keep a real-time view of what the agents are doing and the SLAs
YJ
Yash J
01/10/22
"Best chat support"
What do you like best about Freshchat? The best thing that I like about Freshchat is real-time analytics. As a team manager, it allows to keep a real-time view of what the agents are doing and the SLAs
WH
Wendy H
01/08/22
"Get more done, together with Freshsales & Freshconnect"
What do you like best about Freshchat? Get more done, together with Freshsales and Freshconnect With Freshsales and Freshconnect, communicate in context and collaborate with teams across your organization to close deals, faster.
WH
Wendy H
01/08/22
"Get more done, together with Freshsales & Freshconnect"
What do you like best about Freshchat? Get more done, together with Freshsales and Freshconnect With Freshsales and Freshconnect, communicate in context and collaborate with teams across your organization to close deals, faster.
AI
Administrator in Computer Software
01/05/22
"Very stable and full of features. Does everything for us"
What do you like best? The functionality of Freshdesk messaging is on point. As it is a mature platform that has been in the game for a while, you can see the UI/UX has been great. Creating workflows is also easy in fresdek
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].