9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 221-230 out of 630
PT
Punit T
04/19/22
"Intuitive and user friendly"
What do you like best about Freshchat? The user interface is very intutive and it does exactly what's meant to be What do you dislike about Freshchat?
RS
Rosana S
04/19/22
"Usabilidade ruim"
What do you like best about Freshchat? Campos completos para envio de informações e categorização de mensagens. What do you dislike about Freshchat?
JO
Johan O
04/16/22
"Excellent mobile Business messaging Application."
What do you like best about Freshchat? The fact tha you can conect with your clients and coworkers on the same platform. What do you dislike about Freshchat?
MM
Mohamed M
03/07/22
"Count on the best software when it comes to comunicate with your customers"
What do you like best about Freshchat? It's so useful for me as an agent cause I can solve the issues that face my customers and make it easier and more beneficial for them to be satisfied with the service I provide.
MM
Mohamed M
03/07/22
"Count on the best software when it comes to comunicate with your customers"
What do you like best about Freshchat? It's so useful for me as an agent cause I can solve the issues that face my customers and make it easier and more beneficial for them to be satisfied with the service I provide.
AU
Anonymous User
02/24/22
"Great product, shaky API"
What do you like best about Freshchat? There are a lot of automations and triggers available to increase our support agents' productivity. The integration with Freshdesk enables us to follow up with customer issues in a multi-channel manner.
TS
Tejas S
02/23/22
"Best Chat support out there"
What do you like best about Freshchat? The chat is amazingly simple to integrate with your application. I also loved the customization feature to match users' branding guidelines.
TS
Tejas S
02/23/22
"Best Chat support out there"
What do you like best about Freshchat? The chat is amazingly simple to integrate with your application. I also loved the customization feature to match users' branding guidelines.
TM
Tyler M
02/16/22
"A knowledge-based ticketing system to improve customer experience"
What do you like best? One of the things I like most about this messaging platform is the high customizability it has; we use it to complement our CRM to manage customer tickets and respond to concerns quickly and efficiently. I have been surprised and delighted by how simple the ticket assignment system is; it doesn't make us waste time. On the other hand, it integrates with various third-party tools; it helped us improve our customer service.
TM
Tyler M
02/16/22
"A knowledge-based ticketing system to improve customer experience"
What do you like best? One of the things I like most about this messaging platform is the high customizability it has; we use it to complement our CRM to manage customer tickets and respond to concerns quickly and efficiently. I have been surprised and delighted by how simple the ticket assignment system is; it doesn't make us waste time. On the other hand, it integrates with various third-party tools; it helped us improve our customer service.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].