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9.6

Spot Score

Freshbooks

Freshbooks Reviews in July 2026: User Ratings, Pros & Cons

Invoicing made easy. Anytime, anywhere.

4.59

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Freshbooks Reviews & Ratings

4.59

Excellent

Based on 1379 ratings & 1352 reviews

Rating Distribution

Excellent

(1053)

Very Good

(195)

Good

(51)

Poor

(18)

Terible

(35)

Spotsaas Editor’s POV

FreshBooks works best for freelancers, small agencies, and service businesses handling invoicing, expense tracking, and basic project costing. The interface requires minimal training, and core features—time tracking, expense categorization, project assignment—are straightforward to set up. Account managers are available for onboarding calls, and the mobile app ...Read more

Freshbooks pros and cons

  • User-friendly interface, making it simple to set up and use even for non-accounting experts.

  • Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.

  • Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.

  • Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).

  • Reporting functionalities and customizations are less capable compared to industry giants, limiting advanced financial analysis.

  • Invoice customization options are relatively limited, which may not meet specific branding needs.

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Showing 841-850 out of 1352

A

Anonymous

01/17/18

4.5 out of 5

Easy, user-friendly cloud accounting

What do you like best? The invoices are easy to create and send. I like being able to drag a photo of a receipt in to document expenses. What do you dislike? I wish I could set up a way for clients to pay a refundable deposit. Also, the new version does not let us accept payments through Braintree or PayPal. It also does not allow for us to not accept American Express. Recommendations to others considering the product The newer version is more user-friendly, but the "original" has ...

Read more

A

Anonymous

01/16/18

5 out of 5

Freshbooks

What do you like best? I appreciate the portability of FreshBooks. Further the ability to time projects in whatever increment I wish makes it very versatile. Also, creating and sending invoices to my clients via email is easy and efficient. What do you dislike? I don’t really dislike anything about it. What business problems are you solving with the product? What benefits have you realized? I am keeping track of all my time and am able to bill clients efficiently and easily.

JB

Josh B.

01/11/18

5 out of 5

Financial management done right!

What do you like best? Their functionality, pricing, and support can't be beat. With FreshBooks, I have everything I need to run the financial side of my business. What do you dislike? Every once in a while I find a feature that is lacking. Recommendations to others considering the product If you're looking for one solution to handle your invoicing and accounting needs, look no further. What business problems are you solving with the product? What benefits have you realized? With ...

Read more

TN

Travis N.

01/10/18

5 out of 5

Helped me focus on my job

What do you like best? Freshbooks is a God send! I hated keeping track of hours and sending invoices. As a creative professional I'm just not wired for that kind of work. Once I started using Freshbooks I was able to easily track hours and submit invoices--and not to mention sleep better! And come tax time, all my data was organized and ready to go! What do you dislike? I supposed if one were to be nitpicky it would have been nice to have had more invoice templates to choose from. ...

Read more

SS

Suzana S.

01/09/18

4.5 out of 5

Using for Years - Great Platform - Minor Limitations

What do you like best? - Automatically brings in your purchases and expenses from your Bank Accounts (TD Canada recently not supported - Automatic recurring payments structures for billing clients - Items for fast invicing What do you dislike? - No Automatic currency conversions (lets say my account is in primarily CAD, and i have a USD credit card linked. I have to automatically convert the amounts to Canadian to expense them. - Some expenses are duplicated, especially if you ...

Read more

CC

Cassandra C.

01/04/18

4.5 out of 5

Freshbooks is an easy to use platform for any Small Business owner.

What do you like best? I love the ease of use for the invoicing system. Invoices look clean and beautiful, and my clients have the ability to easily pay in any way that works best for them. What do you dislike? I dislike the reporting system. There could be more detailed reporting to provide to my accountant. Recommendations to others considering the product If you need an easy way to send invoices, collect payments, and track your clients activity, use Freshbooks! The easiest way ...

Read more

A

Anonymous

01/02/18

5 out of 5

Amazing online financial workbeast

What do you like best? It's simple, you don't need any background knowledge to handing your profit-loss and send invoices. What do you dislike? Free option only allows 3 clients at a time. Recommendations to others considering the product It's simple, beautifully designed and low cost. What business problems are you solving with the product? What benefits have you realized? Managing my income and expenses - as well as sending invoices and estimates to clients.

JL

Jen L.

01/02/18

5 out of 5

Great Application to Invoice clients and get Paid

What do you like best? Easy to use, nice interface, mobile app as well as website, time tracking and billing by project and client, options for different payment methods, easy branding of invoices and client interface, sends out reminder notices What do you dislike? wish there were a few more report options or that you could further customize.some of the existing. tracking What business problems are you solving with the product? What benefits have you realized? Quick professional ...

Read more

RR

Rebecca R.

12/31/17

5 out of 5

Everything my small business needs

What do you like best? FreshBooks has everything I need to manage my small business accounting and makes everything so easy. What do you dislike? My business is very small and I don't use nearly everything FreshBooks has to offer. I wish there was a less expensive subscription for businesses like mine. The iPhone app also rarely works for me. Recommendations to others considering the product Use it now! What business problems are you solving with the product? What benefits have ...

Read more

JL

Johnathan L.

12/30/17

4.5 out of 5

Great for the Solo Entrpreneur Start-Ups

What do you like best? The price point is perfect, the ease of setting up an account. The ability to set up my services in the application, no software to install since it is cloud based, the mobile app, ability to set up the invoice and estimates template, connection to my business bank account, ability to track when an invoice has been opened. What do you dislike? It is a good simple account receivable system to use. I don't have many dislikes. Perhaps it would be nicer if they had ...

Read more

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].