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9.6

Spot Score

Freshbooks

Freshbooks Reviews in July 2026: User Ratings, Pros & Cons

Invoicing made easy. Anytime, anywhere.

4.59

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Freshbooks Reviews & Ratings

4.59

Excellent

Based on 1379 ratings & 1352 reviews

Rating Distribution

Excellent

(1053)

Very Good

(195)

Good

(51)

Poor

(18)

Terible

(35)

Spotsaas Editor’s POV

FreshBooks works best for freelancers, small agencies, and service businesses handling invoicing, expense tracking, and basic project costing. The interface requires minimal training, and core features—time tracking, expense categorization, project assignment—are straightforward to set up. Account managers are available for onboarding calls, and the mobile app ...Read more

Freshbooks pros and cons

  • User-friendly interface, making it simple to set up and use even for non-accounting experts.

  • Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.

  • Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.

  • Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).

  • Reporting functionalities and customizations are less capable compared to industry giants, limiting advanced financial analysis.

  • Invoice customization options are relatively limited, which may not meet specific branding needs.

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Showing 671-680 out of 1352

JB

June B

02/27/20

5 out of 5

Made running my business a breeze.

What do you like best? It is so easy to invoice and track my billings. It use to take me hours to do invoicing and I had to track everything manually. Now invoice literally takes me 3 minutes or less. I hate bureaucracy and Freshbooks is the answer. What a pleasure. Worth every dollar I spend on it, which quite frankly, is not a lot for the value. What do you dislike? Nothing. One of my very favorite products and brands. I have recommended this to many of my consultant friends. ...

Read more

DC

Danielle Cameron

02/20/20

1 out of 5

Non stop bugs and zero help from support …

I have been a client now for 2 years and we are looking to switch to another provider. The first year was great but it has been a nightmare for the last 6 months. Almost every week there is a new bug. When you call in you get the usual "have you tried turning it off and on again" nonsense and it usually takes 2-3 calls before they will even take a look and realize there is a problem. The latest problem is that you can no longer sort your projects by end date. Making it impossible to find ...

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A

angela

02/01/20

1 out of 5

Terrible payment provider via WePay

I have been a strong fan of Frashbooks and have recommended to many colleagues. Their continued partnership with WePay is damaging their reputation. One of the things I liked most about them was their super responsive customer service - yet somehow someone had the bright idea to use Wepay a company with ZERO customer service and shady business practices around merchant and payments. Just take a look at their reviews - this reflects poorly on Fresbooks and will damage your brand. Find a ...

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SC

Seth Coty

01/10/20

2 out of 5

It was okay for the first couple years, now I am trapped

PROS & CONS What are the best aspects of this product? Easy to use It was inexpensive and somewhat reliable the first couple years What aspects are problematic or could work better? Website is often down preventing invoicing and receiving payments I emailed customer service for 4 months with no response when they billed my credit card without authorization. This wasn\'t the annual subscription, they billed another $400 months after. Customer service phone number goes to full mailbox ...

Read more

DR

Derek Redican

12/06/19

3 out of 5

I've been using Freshbooks since 2012

I've been using Freshbooks since 2012. I've stuck with it because the functionality suited me and the kind of creative business I'm in – even though my accountants have always complained about it. It isn't designed for Europe. It is mainly America focused and ignores the accounting and VAT requirements of anywhere outside of that region.But still, I've stayed with it. Then they created a new version of Freshbooks that still remained America focused and still completely ignored the needs of ...

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AD

Alyssa D

12/06/19

5 out of 5

Track sales taxes and Customize your invoices

What do you like best? The commitment that this platform has with its clients is the best it offers an incredible amount of incredible accounting and billing functions. It is a software for small and large companies accessible. This tool is powerful and professional. It is easy to create invoices, view bill payments and handle all your standard tasks. FreshBooks offers great services and this is very helpful for companies that constantly send payment details to their customers. What do ...

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CJ

Christopher J

12/05/19

5 out of 5

complete credibility for the online accounting services offered by freshbooks

What do you like best? When we talk about accounting software that help improve the accounting of a company, the first one that comes to mind is the innovative freshbooks platform because it offers very innovative billing features and time tracking processes are very accurate, FreshBooks is a Reliable and fast accounting set that makes financial management a pleasant experience, the creation of facts have a very professional design and can be done only by making a clip, it saves time to ...

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MJ

Matthew J

12/05/19

5 out of 5

FreshBooks exclusively for companies and accountants

What do you like best? I have felt very comfortable today because I have automated tools that help me in all the accounting processes of my company, it is none other than FreshBooks, this online accounting platform makes me feel happy, it has perfect features for billing and tracking of very precise expenses that look professional, allows you to easily collaborate with team members to complete projects in record time and it is possible to accept payments online and receive payments ...

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AJ

Allison J

12/01/19

5 out of 5

FreshBooks the professional alternative for professional accounting

What do you like best? There are many online accounting platforms that solve accounting problems, FreshBooks is the best alternative because it offers the best online accounting service, it is ridiculously easy to use on any mobile device whether you have an iPhone, iPad and iPod touch. FreshBooks adapts to all mobile devices, has an application that was designed with simplicity in mind and millions of small business owners and freelancers. What do you dislike? As a frequent user of ...

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JW

Josep W

12/01/19

5 out of 5

freshbook, billing and professional accounting in your office

What do you like best? freshbook is special, the ideal platform you can trust, this tool allows business owners to work from anywhere, it is possible to bill, record expenses, track time and collect quickly. To describe a freshbook it is necessary to say that it is an accounting software that makes managing your small business easy, fast and secure. What do you dislike? Good accounting allows the company to grow, freshbook offers unique alternatives and has no disadvantages. ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].