9.6
SpotScore
Freshbooks Reviews in October 2026: User Ratings, Pros & Cons
Invoicing made easy. Anytime, anywhere.
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Freshbooks Reviews & Ratings
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Spotsaas Editor’s POV
FreshBooks works best for freelancers, small agencies, and service businesses handling invoicing, expense tracking, and basic project costing. The interface requires minimal training, and core features—time tracking, expense categorization, project assignment—are straightforward to set up. Account managers are available for onboarding calls, and the mobile app ...Read more
Freshbooks pros and cons
User-friendly interface, making it simple to set up and use even for non-accounting experts.
Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.
Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.
Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).
Reporting functionalities and customizations are less capable compared to industry giants, limiting advanced financial analysis.
Invoice customization options are relatively limited, which may not meet specific branding needs.
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Showing 611-620 out of 1352
CM
Chelsea M
02/27/20
Best way to delegate business accounting!
What do you like best? That I no longer have to track my business spending. What do you dislike? If I let a couple months go by without syncing my bank account sometimes it stops syncing and I’ve had a couple instances where I’ve had to manually input, which is frustrating. Recommendations to others considering the product: If you are a solo entrepreneur this is the perfect way to easily delegate financial tracking. What problems are you solving with the product? What ...
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UI
User in Writing and Editing
02/27/20
FreshBooks has been an exceptional help with my small business
What do you like best? One thing I love about FreshBooks is their continual efforts to refine and create helpful tools. It keeps getting better. And the service is wonderful — whenever I need, I can call and talk to a very helpful, informed person who offers good advice and direction. What do you dislike? Recently, I've found that clients of mine have encountered trouble in completing bank-transfer payments. I feel FreshBooks should do more to communicate to payers instructions for ...
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UI
User in Architecture & Planning
02/27/20
Best Accounting Software I've Ever Used!
What do you like best? Freshbooks is VERY easy to use! I like that it has a great time logger and invoicing. What do you dislike? No option to show time entry notes on invoicing that are sorted by day. Recommendations to others considering the product: Allow retainers to be able to be used for pre-payment for work instead of only on a recurring schedule. A few months ago I moved from post-payment to pre-payment for all of my work, but not all of my projects are on an hourly ...
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AI
Administrator in Marketing and Advertising
02/27/20
Great software!
What do you like best? FreshBooks has made invoicing and getting paid much easier as my business grows. What do you dislike? There really isn’t too much I dislike. The expense tracking could be easier and add more flexibility. What problems are you solving with the product? What benefits have you realized? I’m able to automatically follow up and track income and invoices a lot easier.
AL
Anthony L
02/27/20
Great Accounting Experience
What do you like best? The User interface is easy to understand and a breeze to use. The reports/metrics provided by the system allow me to better understand how my business is preforming over time and how I can improve and focus on the times it is not. I like that fact that this is not your average accounting option, the User interface feels modern more streamlined and simple. When i think of those other guys immediately have a feeling of outdated or slow to adapt to today's business ...
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PW
Phil W
02/27/20
Love FreshBooks!!
What do you like best? I love how easy FreshBooks is to use, and how intuitive it is. Our small business switched from QuickBooks a few years ago and have been so happy we did! Also, customer service is TOP-NOTCH! What do you dislike? There is currently nothing I dislike about FreshBooks. Recommendations to others considering the product: As a very happy FreshBooks user and small business owner, our team highly recommends FreshBooks for all of your bookkeeping and ...
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UI
User in Consumer Services
02/27/20
Stay organized AND motivated
What do you like best? Freshbooks makes it easy. Everything is extremely clear and easy to follow, even for a first-time business owner, which I am. What do you dislike? Honestly, nothing. I've never had a problem, and the few times I've reached out to customer support they've been wonderful. Recommendations to others considering the product: If you don't want to deal with learning curve of a complicated accounting or invoicing program, choose Freshbooks. What problems ...
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AI
Administrator in Marketing and Advertising
02/27/20
Once-loyal customer moving to a new accounting solution
What do you like best? I loved the ease of use of the product. I've been a customer for 6 years. What do you dislike? The recent UX change has placed value on "cute" over functional. Bugs and issues have plagued the new UX system and more clicks are now required to accomplish the same task from the previous system. One bug I reported duplicated expenses in the system. I reported it, it was validated as a bug - I was told not to eliminate the duplicate expenses - and I NEVER ...
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LV
Laura V
02/27/20
The sole (and most valuable) tool I've used since launching my business in 2016
What do you like best? As a consultant with a single-member business, I just need a simple-to-navigate platform where I can clock consulting hours, create professional-looking invoices, and manage expenses. Freshbooks was recommended to me from a fellow consultant around five years ago, and I've stuck with it since. The customer service team is great and gets back to me quickly any time I reach out. I also like being able to take photos of my receipts with the Freshbooks app - easy ...
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UI
User in Management Consulting
02/27/20
Great invoicing and timekeeping, some difficulties
What do you like best? Timekeeping to invoicing is fast and easy What do you dislike? Development team is not super responsive. Recommendations to others considering the product: Freshbooks is great for simple time to invoicing for clients. What problems are you solving with the product? What benefits have you realized? Efficient client billing
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].