Freshbooks Reviews in October 2026: User Ratings, Pros & Cons

FreshBooks makes me feel like an accounting pro.

What do you like best? I love the ease of use. I'm not a skilled accountant at all and FreshBooks makes me feel like an accounting pro who knows what's up. It puts everything I need into one place: expenses, reports, invoices, clients, projects, timekeeping, the whole shebang. The best thing about Freshbooks is that it was easy to set up. Within a day I had my bank hooked up. Within a month I had all my bank transactions for the previous year imported into the tool and categorized ...

Great small business tool!

What do you like best? It is easy to create multiple billing rates for various consulting arrangements, UI is very well realized. Reports make tax preparation quite simple. What do you dislike? I think the pricing change was rather sudden, and not handled all that well from a PR standpoint. What problems are you solving with the product? What benefits have you realized? I’ve never had a billing platform this flexible. I’ve juggled simultaneous projects as a cloud strategy ...

Fast, Easy Mobile Friendly expense and invoice tracking

What do you like best? Some of my favorite features include the automated reminder emails, the ability accept pretty much any payment time (even cash, you just have record it), plus being able to snap pictures of expenses on the go. What do you dislike? The app sometimes crashes when uploading more than 1 expense at a time. Time tracking could also be a little faster to access, perhaps a seperate mini app (think Facebook Messenger vs Facebook) What problems are you solving with ...

Long-Time FreshBooks User (also a FreshBooks Affiliate)

What do you like best? I love that I can email my clients and get paid quickly, and also that payment reminders can be sent automatically. What do you dislike? There's really nothing I can think of that I dislike about Freshbooks Recommendations to others considering the product: Freshbooks is an easy-to-use solution for anyone who wants to manage their billing and time-tracking. As an independent designer and small business owner, I recommend it as a resource for billing ...

FreshBooks is a simple and elegant platform for small business sales and accounting

What do you like best? I'm grateful to have had FreshBooks as a dedicated small business sales and accounting solution. I primarily use the mobile app to generate invoices quickly on the go when I'm visiting clients. This way I can send invoices by email, mark payments received, and/or request electronic payments. What do you dislike? It's been slightly inconvenient to keep my active client count under 500, but not such a big deal. My biggest gripe has been with the reporting ...

Easy to use and great support team

What do you like best? It is easy to focus in on the features you want to use. Unlike other tools that try to push you to use the features you don't, Freshbook has a simple user experience that allows you to use as much or as little of what they offer. What do you dislike? As we have started using more features we run into things that have been overlooked in the development such as the ability to have vendor's (the people you pay) contact information in the system. What ...

Great Product!

What do you like best? It's easy to use and understand. And the customer service is great and responds quickly. It makes bookkeeping for my small business easy and simple. Even if you are not a CPA or bookkeeper you can still understand and navigate your way around the Freshbooks site/app in order to create reports that are easy to understand, sign up team members to log and keep track of time, create estimates, create & find invoices, and much more. I would easily recommend this ...

Easy to use for billing and expense tracking

What do you like best? I love how Freshbooks makes invoicing so easy. From recurring invoices that can be automatically generated and sent to the tracking of expenses via connections to banks and credit cards, it doesn't get much easier than this. I also like how the variety of reports that I have at my disposal through the system. What do you dislike? The only downside to Freshbooks is that is not a full-service accounting software package. There are some aspects of accounting ...

Adequate But Misses the Mark on So Many Places

What do you like best? That it is streamlined and when it works it works really well. The proposal to invoice workflow is amazing. What do you dislike? The help is really bad, its like they go out of their way to make it difficult to get help or a resolution. If you are logged in and click the help icon in the lower right, you only get precanned knowledge base articles that 99% of the time are useless. If you type chat, email, phone, anything other than a knowledge base component ...

Small business owner

What do you like best? Professional look, customer service, ease What do you dislike? Having another month subscription to think about What problems are you solving with the product? What benefits have you realized? Quick response to contract requests, saved templates