Freshbooks Reviews in October 2026: User Ratings, Pros & Cons

So easy to use and works flawlessly!

What do you like best? I like how easy it is to create and invoice and copy from previous invoices. I can set up my various billing categories and it saves my billing rates. Also, the payment options are great. What do you dislike? I'm not sure I really dislike anything about it. I've used it for years and it serves my needs perfectly. I would appreciate more extensive reporting now that I think about it. When I'm preparing my tax returns, I could use information in different ways. ...

Effective, simple to use, great customer service

What do you like best? The responsiveness of their customer service and the fact that they are open and willing to add suggested features. What do you dislike? Features of the old version are still being rolled out into the new one, but they've almost got all of them back now. Recommendations to others considering the product: One stop shop for client management, estimates and invoices, time tracking, expense tracking and accounting reports. What problems are you ...

Highly recommend!

What do you like best? FreshBooks is so easy to use for my business. And their customer service is fantastic. I really needed a way to manage retainer clients and I asked customer service and it was already something they were working on and they were able to turn my account on as a beta user so that I could go ahead and get started using the new feature. What do you dislike? I really love everything. I think one thing that would really help me that is not part of the system is ...

Pays for itself multiple times by saving time

What do you like best? It saves me a load ton of time invoicing. What do you dislike? Difficulty in invoicing multiple contacts What problems are you solving with the product? What benefits have you realized? It helps me keep track of all my invoices and bookkeeping in an easy way.

Great small-business bookkeeping tool

What do you like best? The ease of creating/sending invoices. The ability to pull reports for an individual company's invoice and readily see that revenue stream. What do you dislike? Currently, not much I don't like. I wish I could add my cell to my banner on invoice.... Can't see to get that field to show. Recommendations to others considering the product: Easy to set up, easy to use, definitely give it a try. What problems are you solving with the product? What ...

FreshBooks

What do you like best? The service is easy to enroll, and very easy to navigate. From the time I created my account I easily created clients, products, services, and was able to start generating invoices in probably 15 minutes. They have some pretty good reports that you can run. What do you dislike? I haven't found anything so far that I have disliked. Recommendations to others considering the product: Great service for small business that need to track income and ...

A great cloud solution to deal with timesheet and invoicing

What do you like best? I like that the product is well designed for consultants who log their time, unlike Quick Books. It has also a solid API that helps integrating with additional solutions. Their support is also responsive. What do you dislike? 1. I'd like more shortcuts and the ability to use macros for efficiency. 2. The internal reports are a bit weak... 3. Mobile app does not let use the timesheet functions, which should be its main purpose Recommendations to ...

Pretty Great UI, Easy to Use

What do you like best? I like the fact that it is not an overly complicated program that has everything I need to run my business in one place. While I do not offer payroll, I have looked into their app integrations and they seem to work very well. I do use it for contractors to submit their hours and collaborate on projects just not payroll. What do you dislike? I don't like the fact that for a flat-rate project, I cannot print out a report for all of the hours used against the ...

Great Accounting Software

What do you like best? FreshBooks Select makes it easy for me to invoice clients monthly, on occasion, projects, or however they choose to work with my company. I also like that the invoices can be automatic and that the credit card payments are all deposited into my account at once instead of having multiple bank transactions to keep track of. All credit card fees are automatically updated as expenses as well in FreshBooks so I don't have to keep track of them. What do you dislike? ...

FreshBooks review

What do you like best? The ease and page layout- it's very easy to navigate What do you dislike? Sometimes it's a little hard to find where to edit information Recommendations to others considering the product: I would absolutely recommend it- it's so easy to use and when I've had a problem and called they answered right away- and in understandable English. What problems are you solving with the product? What benefits have you realized? It's so easy to send out ...