Freshbooks Reviews in July 2026: User Ratings, Pros & Cons

Great for Freelance Designers

What do you like best? Invoicing is super easy, I like that I can customize the invoice look and colors. Once an invoice is sent, the use of auto reminders is a really efficient way for clients to be kept accountable to their vendors What do you dislike? It would be nice if you could do a more customized version of the proposal tool. I don't use the auto-pay feature in the invoicing because the fee that is tacked on is a little too high. What problems are you solving with the ...

Good Software

What do you like best? It's a pretty seamless process to invoice customers, collect payments, and look at your statistics. What do you dislike? It has gotten a little more pricey over the years, I am paying over $700 for invoicing software and still paying nearly 3% on credit card payments. Recommendations to others considering the product: I think they need to work a little bit on their statistical data. I'm a bit of a statistic freak, and often want to compare my year to ...

Freshbooks Select

What do you like best? It is easy to use and quick to send an invoice. What do you dislike? It does not have a ton of accounting features. Recommendations to others considering the product: It is an easy invoicing system that allows you to bill clients with ease What problems are you solving with the product? What benefits have you realized? I am able to send invoices on the fly and that helps me keep focused on service.

Great product for small businesses

What do you like best? It's easy to use, and has been helpful in managing and communicating with my clients around expenses/billing. The user experience is not perfect, but I have largely met my needs with it. What do you dislike? Some of receipt backup functionality within invoicing is not very robust, and clients often ask me to sent them receipts separately. It's also a little clunky in terms of adding items/products/services to invoices in a structured way. I also would like ...

For the right business feshbooks is great

What do you like best? Clear simple and concise both online and on the app What do you dislike? I wish the app was more full fledged like the website. Also when invoicing the item options should be more flexible. Recommendations to others considering the product: Go for it if you need something simple What problems are you solving with the product? What benefits have you realized? Budgeting and invoices

Freelance Accounting

What do you like best? Customer support and simple to use services like time tracking and invoicing. I particularly appreciate the automated invoice features like client reminders and showing me if they've viewed the invoice or not. What do you dislike? Very little to dislike, but there are things that can be improved to fit better with how I run my business. At the moment there's no issues (otherwise I would have already asked customer service about them). What problems are ...

Works great for small business

What do you like best? There is room for improvement but the software works great and the mobile app has helped increase our revenue. We were notorious for forgetting to bill customers for small things. With fresh books we generate the invoice (or log the hours on a project) onsite while its “fresh” in our heads. What do you dislike? Navigating between customers and invoices is not intuitive. You are on a customer page, click create invoice, and then have to enter the customer info ...

Freshbooks is ok - this field is stupid

What do you like best? Invoicing my clients and their ability to pay online. Automate tasks like invoicing, organizing expenses, tracking your time. What do you dislike? It's expensive, they continue to send branded emails/invoices even though I am paying for the service. If you want to advertise to my clients, either pay me or stop charging me for the service. Support pretty much sucks. I would leave but I will need a day or so to get everything together to move away...of course I ...

Once-loyal customer moving to a new accounting solution

What do you like best? I loved the ease of use of the product. I've been a customer for 6 years. What do you dislike? The recent UX change has placed value on "cute" over functional. Bugs and issues have plagued the new UX system and more clicks are now required to accomplish the same task from the previous system. One bug I reported duplicated expenses in the system. I reported it, it was validated as a bug - I was told not to eliminate the duplicate expenses - and I NEVER ...

Adequate But Misses the Mark on So Many Places

What do you like best? That it is streamlined and when it works it works really well. The proposal to invoice workflow is amazing. What do you dislike? The help is really bad, its like they go out of their way to make it difficult to get help or a resolution. If you are logged in and click the help icon in the lower right, you only get precanned knowledge base articles that 99% of the time are useless. If you type chat, email, phone, anything other than a knowledge base component ...