Freshbooks Reviews in October 2026: User Ratings, Pros & Cons

Best cloud accounting software... no-brainer for solopreneurs!

What do you like best? The best part about FreshBooks is the recurring invoice feature and the automated invoice reminders! I also love the proposals and ability to convert an accepted proposal to an invoice in one click! What do you dislike? I would like to see more data on the dashboard and/ or data presented differently... monthly revenue in a bar graph vs continue line graph; year over year comparison; view of top line vs bottom line sales with a check box. Also, I'd like to ...

Love this app

What do you like best? I’ve used FreshBooks for the past 3 years as a freelance designer. It’s super easy to invoice clients and track expenses. I send the reports generated from Freshbooks to my accountant at tax time. What do you dislike? The limit of 5 clients for $160/year is definitely a downside and quite frankly annoying. I’m having to delete and add clients depending on how many I have active. What problems are you solving with the product? What benefits have you ...

Freshbooks is funky fresh

What do you like best? It's EASY. It's sooo easy to track your time and bill. Then they make it easy for the customer to pay too. Every contractor should have an account. What do you dislike? Honestly nothing. They fix what I don't like. I wanted to be able to auto bill a client and now you can even do that. What problems are you solving with the product? What benefits have you realized? Billing is a dream now.

Supreme customer service

What do you like best? Freshbooks customer service is always there for you when you need them. Over one year time I had a few questions or concerns that had happened. They walked me through it and spoke in terms for me to understand. What do you dislike? There was a time where monies was held up and I didn't know why. I couldn't get a hold of a rep at the time because of the weekend and fell into a holiday. Had to wait several days to speak to someone. What problems are you ...

FreshBooks Has Everything I Need to Invoice My Customers

What do you like best? I like the ease of use, and the payment reminders that FreshBooks send out automatically. I also really like that at the end of the year I can print out expense reports, its useful when I am filing my taxes. What do you dislike? The pricing. Although its not that high, for a very small studio like mine, its too much to pay every month. They used to offer a free plan, and I wish they still did. I also wish they offered more customization to the invoice emails, ...

The perfect balance of functionality for a small shop or freelancer

What do you like best? I love that the software automatically brings in my purchase transactions What do you dislike? I've currently been waiting for a fix where purchase returns are coming in as a duplicate expense for over a year—it is getting really tiring to manually check every month if each expense truly is a debit, not a credit that is showing up as a debit. Recommendations to others considering the product: This software is fantastic for smaller businesses who don't ...

Has most of the tools you might need, but not all of them

What do you like best? FreshBooks is not only well-known in the cloud accounting space, it's well-established. It works. It's got integrations with thousands of financial institutions, which makes expense tracking surprisingly easy, once you remember to reconcile bank gibberish with your FreshBooks transactions, like invoices or expenses for cost of good sold. It also has features like a timer you can use to track chunks of time for a given client or project. If I didn't use that, ...

An Excellent Software for Agencies

What do you like best? FreshBooks has proven to be a solid software solution for our Digital Marketing agency. We like it's simplicity yet robust powerful capabilities. Automatic invoices are one of the features that have saved us the most amount of time and money. What do you dislike? There are a few things I dislike about FreshBooks. The system to email clients when sending them proposals or invoices can sometimes be a bit flaky. In reality, it works very well and has almost ...

Great for my Industry, very user friendly and saves me time

What do you like best? The simplicity of use. Very clean interface and easy to navigate. Freshbooks can integrate with many other software platforms. We use it with our proposal softwares and Hubspot. Clean integrations through Zapier. What do you dislike? The price. When I started using it 4 years ago, it was half the price with more features. It seems like it goes up twice a year. The classic version of freshbooks didn't have the slick new interface but it did seem to have more ...

Freshbooks has saved me a TON of time over the past 9 years!

What do you like best? Insanely easy to add clients, invoices, collect payments and track A/P. What do you dislike? There is nothing not to like (though I wish they had an option to email a PDF invoice directly to a customer.) What problems are you solving with the product? What benefits have you realized? I've been using FB for nearly 10 years and have never looked back. So much easier than Quickbooks, and so much better than my old homebrew.