Freshbooks Reviews in October 2026: User Ratings, Pros & Cons

Freshbooks is the BESTbooks!

What do you like best? I love the ease of use, automation, and customer support are superb. I've never had an issue and things just KEEP continuing to get better. What do you dislike? I have no dislikes. Freshbooks has always taken a serious approach to my previous concerns about certain recurring billing and made the situation better. Recommendations to others considering the product: I am constantly advocating for Freshbooks because it has been perfect and has actually ...

Efficient and Intuitive

What do you like best? Freshbooks is the perfect online tool for small businesses for estmates, invoicing, payables, and tax prep. Affordable and easy. What do you dislike? The invoice header is not beautiful at the top. What problems are you solving with the product? What benefits have you realized? I'm terrible with invoicing. Quickbooks makes it easy and fun.

Easy to use!!

What do you like best? I like how Freshbooks is very easy to use and it is very affordable! What do you dislike? I dislike how you have to upgrade depending on how many clients you have. I wish there was a fixed cost no matter how many clients you are invoicing. What problems are you solving with the product? What benefits have you realized? Getting paid faster when I invoice my clients.

Accounting for creatives

What do you like best? Freshbooks is easy to use, even for me and I'm your stereotypical creative type that has difficulty with numbers. I love that I can track my time easily from my computer or my phone with an app. I love that putting together an invoice is as easy as a few clicks. Estimates are a breeze too. Plus freshbooks looks nice! What do you dislike? There really aren't any downsides. For a while the app was glitchy but that seems to have been solved. I wish I could keep ...

Really enjoy the entire process!

What do you like best? Simplicity and ease of use make it a great entry point for a business owner who’s never managed their finances before. It makes organizing and coordinating expenses so easy. What do you dislike? I feel like there could be more built in automation or easier ways to generate your own custom profiles for managing expenses and things. I also wish the expense matching was easier. It’s really hard to match things especially the stripe payments. Recommendations ...

Easy to use and excellent customer service

What do you like best? How easy it is to create estimates and invoices. What do you dislike? The website often has problems or is down What problems are you solving with the product? What benefits have you realized? The fact that I can create an estimate and invoices so fast safes me a lot of time to focus on what really matters.

You need it if you are an entrepreneur

What do you like best? The ease of use. We love Freshbooks as we have never had issues using it or sending proposals to clients. What do you dislike? I do not like that there are no other options like scheduling and other things. Recommendations to others considering the product: Please add other services like Vcita offers. Thank you What problems are you solving with the product? What benefits have you realized? Auto Invoicing and people can store their credit card ...

FreshBooks was a breakthrough for my company

What do you like best? I love the ease of the platform and the ability to access it from anywhere. What do you dislike? I wish there was an ability to search by words within the notes section and to also add a field within fields, opposed to having to add at the bottom and then manually move up (those who use it will understand what I mean). Recommendations to others considering the product: Great option for those who wants something user friendly and easily accessible! ...

Billing and collections simplified

What do you like best? I enjoy the ease of operation for navigating between customer information and invoice entries. What do you dislike? I can not find anything about this program that I dislike. What problems are you solving with the product? What benefits have you realized? No problems. Saves me much time and money from making manual collections.

Excellent Service simplifies the process of managing your business

What do you like best? The desktop site is very easy to understand and work with, it's setup in such a way that it's very user-friendly. Generating estimates and converting them to invoices has been an invaluable tool for us. Adding clients is very simple. Changing one invoice from another and the payment terms/options, late fees are all very easy to use. It would be great if Freshbooks would add the ability for the discount attributed to an invoice only apply to the original invoice ...