9.6
SpotScore
Freshbooks Reviews in October 2026: User Ratings, Pros & Cons
Invoicing made easy. Anytime, anywhere.
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Freshbooks Reviews & Ratings
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Spotsaas Editor’s POV
FreshBooks works best for freelancers, small agencies, and service businesses handling invoicing, expense tracking, and basic project costing. The interface requires minimal training, and core features—time tracking, expense categorization, project assignment—are straightforward to set up. Account managers are available for onboarding calls, and the mobile app ...Read more
Freshbooks pros and cons
User-friendly interface, making it simple to set up and use even for non-accounting experts.
Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service.
Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping.
Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe).
Reporting functionalities and customizations are less capable compared to industry giants, limiting advanced financial analysis.
Invoice customization options are relatively limited, which may not meet specific branding needs.
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Showing 521-530 out of 1352
UI
User in Management Consulting
03/03/20
Excellent, user-friendly support software
What do you like best? FreshBooks is extremely user-friendly and makes it very simple for me to maintain time-keeping across a variety of clients and projects. What do you dislike? I dislike the limited utility of FreshBooks expense system. If I'm uploading images of my receipts, I find it really cumbersome that I can't combine all the images onto my invoices to send out as PDFs. That should be fixed. Recommendations to others considering the product: Considering other ...
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AI
Administrator in Facilities Services
03/03/20
Overall, Freshbooks is good for tracking income and Accounts Receivable.
What do you like best? I can quickly create and track invoices. It keeps my bookkeeping more organized and it allows me to collect my money in a timely manner. By increasing my cash flow it allows me to concentrate on business growth and deal with the other day to day problems a small business faces. I am highly impressed with the customer service personnel of Freshbooks. Other companies will force you to hold for long periods of time. Freshbooks is very good about answering the ...
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UI
User in Marketing and Advertising
03/03/20
Great experience so far
What do you like best? The customer service is honestly next level. I love that when I call, I always have someone who is willing to answer any question I have! That's #1 priority for me, is someone can teach me how to use this platform, so I don't feel like I'm confused on what I'm doing, especially when it comes to invoicing clients on a daily basis. I also love that I have an account manager for my company, so I can call someone when I have issues. What do you dislike? I'm not ...
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JC
Josh C
03/03/20
Freshbooks saves me time
What do you like best? Freshbooks saves me time invoicing....... What do you dislike? Can't invoice multiple contacts/client... Recommendations to others considering the product: Use it. What problems are you solving with the product? What benefits have you realized? Saves me time invoicing.
ED
Elissa D
03/03/20
Freelancer Review
What do you like best? FreshBooks is simple to use. I really like being able to create estimates, invoices, track my time and expenses all in one place. Plus if I ever have a question they are incredible at getting back to me. What do you dislike? I am not sure if I simply do not know how to do this but I would like my price per hour to stay for each client. I charge different hourly prices to some of my clients. I haven't asked FreshBooks about that. Recommendations to others ...
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UI
User in Computer Networking
03/03/20
FreshBooks is great!
What do you like best? It is easy to use and very intuitive. I don't have to wonder how to use the product. What do you dislike? The PayPal integration is not very user friendly. I would like clients to be able to pay me via PayPal but I couldn't figure out how to get it working. Recommendations to others considering the product: Just make the PayPal integration more straight forward. What problems are you solving with the product? What benefits have you realized? I ...
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AI
Administrator in Writing and Editing
03/03/20
Love FreshBooks!
What do you like best? Ease of creating invoices, running reports. What do you dislike? Paying fees for credit card payments received. What problems are you solving with the product? What benefits have you realized? I am better able to track expenses, keep tabs on payments.
AI
Administrator in Health, Wellness and Fitness
03/03/20
Great and easy, just as promised!
What do you like best? It's easy to use. Their support is fantastic if you ever need them. Very responsive and friendly via email, which is a huge plus for me professional. What do you dislike? There was some downtime, not excessive. It did not affect me personally, but I heard about it. What problems are you solving with the product? What benefits have you realized? For me, good benefits from being easy to use and having transactions occur electronically without outside ...
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JP
Jake P
03/03/20
Excellent Software for Billing
What do you like best? It's UI is great! Super intuitive and easy to use. What do you dislike? Nothing. It does everything I need. I don't have any complaints. Recommendations to others considering the product: It has everything you need. What problems are you solving with the product? What benefits have you realized? Billing. Sending Invoices. I can better manage my business with Freshbooks.
BM
Britt M
03/03/20
Freshbooks Perfect for Small Business
What do you like best? I love WePay! Accepting online payments has been so amazing for our professionalism and has improved our closing timeline significantly! What do you dislike? Would love more customization for invoicing! What problems are you solving with the product? What benefits have you realized? Quick closing!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].