Freshbooks Reviews in July 2026: User Ratings, Pros & Cons

FreshBooks is great!

What do you like best? It is easy to use and very intuitive. I don't have to wonder how to use the product. What do you dislike? The PayPal integration is not very user friendly. I would like clients to be able to pay me via PayPal but I couldn't figure out how to get it working. Recommendations to others considering the product: Just make the PayPal integration more straight forward. What problems are you solving with the product? What benefits have you realized? I ...

Still working out the kinks of the 'new' Freshbooks

What do you like best? The appearance of the new Freshbooks is more appealing. What do you dislike? Invoice searching, $ credits, and time tracking are still inferior to the 'Classic' Freshbooks. It takes me longer to find and change what I want. The newer features offered I do not actually use. Over a year later, I still regret switching from Classic. What problems are you solving with the product? What benefits have you realized? I'm still issuing invoices quickly and ...

Way too expensive, too many issues. Hopefully not as much for new users.

What do you like best? Automation, when it works properly. To have your invoices paid monthly or annually. The interface is pleasant. I haven't had a chance to try many of their other services, expenses, time tracking, projects or team. Haven't added any add-ons either. I like storing client contact info for quick use. It's great to see all of the running totals. Clients can add their photo to their profile, so you can see who you are communicating with. Reminder emails. Dashboard shows ...

Overall, Freshbooks is good for tracking income and Accounts Receivable.

What do you like best? I can quickly create and track invoices. It keeps my bookkeeping more organized and it allows me to collect my money in a timely manner. By increasing my cash flow it allows me to concentrate on business growth and deal with the other day to day problems a small business faces. I am highly impressed with the customer service personnel of Freshbooks. Other companies will force you to hold for long periods of time. Freshbooks is very good about answering the ...

Excellent, user-friendly support software

What do you like best? FreshBooks is extremely user-friendly and makes it very simple for me to maintain time-keeping across a variety of clients and projects. What do you dislike? I dislike the limited utility of FreshBooks expense system. If I'm uploading images of my receipts, I find it really cumbersome that I can't combine all the images onto my invoices to send out as PDFs. That should be fixed. Recommendations to others considering the product: Considering other ...

A Must-Have Tool for all Creative Entrepreneurs

What do you like best? Not only is the Freshbooks support team ALWAYS at my fingertips, but the whole platform is easy to use and efficient. I am able to complete the majority of my billing/financial tasks in a matter of minutes and with ease. If I run into any questions along the way, the support team is always so kind and patient in answering them and following-up with additional resources! What do you dislike? There are a few weird quarks and usability issues in the ...

Accounting Made Easy

What do you like best? The user interface is the most intuitive that I've ever used. Enjoyable user experience both on desktop and mobile. The mobile app makes expense tracking a breeze. What do you dislike? There's really not a lot to dislike. It has been a perfect fit for our agency. What problems are you solving with the product? What benefits have you realized? The Reports functionality is something I didn't expect to use that much but it has been a huge help. Time ...

Excellent solution for SMB

What do you like best? Easy invoicing, integrated payments, and painless bookkeeping.... what's not to love! :) What do you dislike? The connectivity to a full-featured accounting program was limited for us. We "upgraded" to Xero for bookkeeping, but still used Freshbooks for invoicing and collections, and wish we had a little more seamless system. What problems are you solving with the product? What benefits have you realized? <10 minutes a month to bill all clients! ...

Easy Invoice & Expense Tracking

What do you like best? It's very easy to put together an invoice, add receipts (and modify old ones when I forget the pic of it), and to add income that's not invoice based. What do you dislike? I wish I had access to more of the reports on the base tier. Since it's not a free tier, I was hoping to have more access to things. What problems are you solving with the product? What benefits have you realized? Taxes are easy for me to do in March and easy for me to keep up with ...

Great and easy, just as promised!

What do you like best? It's easy to use. Their support is fantastic if you ever need them. Very responsive and friendly via email, which is a huge plus for me professional. What do you dislike? There was some downtime, not excessive. It did not affect me personally, but I heard about it. What problems are you solving with the product? What benefits have you realized? For me, good benefits from being easy to use and having transactions occur electronically without outside ...