Freshbooks Reviews in October 2026: User Ratings, Pros & Cons

Great All-Around System

What do you like best? I like mostly everything; time tracking, invoice generator, the reports, all of it is helpful. What do you dislike? I wish it allowed for contracts and electronic signatures. That would allow for complete workflow. Recommendations to others considering the product: Great interface, great app. Easy invoicing and tracking. What problems are you solving with the product? What benefits have you realized? Invoicing is super easy, so is tracking my ...

We wouldn't be in business if not for Freshbooks!

What do you like best? Freshbooks moves at the speed of our business. It's there to track an hour or two of work, or it's there to remind our clients to pay. It's intuitive and downright fun to book business in Freshbooks. What do you dislike? Honestly? Nothing. It rocks just the way it is. Even their support staff is top-notch. Recommendations to others considering the product: It's the best way to go from "freelancer" to "small business operator". It adds a level of ...

Great for small businesses and solo-preneurs

What do you like best? It's simple to use, they're adding new features so it's not stagnant. Invoices look great. What do you dislike? I used QuickBooks at a previous job, so there are some features that I occasionally miss. Recommendations to others considering the product: It's all the tools you need in an easy-to-use platform. What problems are you solving with the product? What benefits have you realized? My invoices are neat and consistent. Expenses are easy to ...

Easy Accounting and Invoicing

What do you like best? I like the ability to take payments online and the invoice history to know when clients are viewing my invoices. What do you dislike? Sometimes kye features are hidden behind 3 dot menus. What problems are you solving with the product? What benefits have you realized? Invoicing on a timely basis and time tracking.

So simple

What do you like best? The interface is very simple and it means I spend very little time logging time, listing expenses and invoicing. What do you dislike? It is not very clear how deposits are handled. I've managed to deal with this manually. I also wish it had an automatic way to calculate mileage expense. I like math, but not that much. Recommendations to others considering the product: At least for a knowledge consultancy, it does 95% of what I need and is 100% easy. ...

They’ve always been super helpful.

What do you like best? I like that we can create invoices quickly and they look professional. What do you dislike? I wish that we had the option to white label the branding and the automatic emails would come from our company email What problems are you solving with the product? What benefits have you realized? We can get invoices paid quickly. We like their recurring invoice feature. Easy to use dashboard.

Easy Invoice & Expense Tracking

What do you like best? It's very easy to put together an invoice, add receipts (and modify old ones when I forget the pic of it), and to add income that's not invoice based. What do you dislike? I wish I had access to more of the reports on the base tier. Since it's not a free tier, I was hoping to have more access to things. What problems are you solving with the product? What benefits have you realized? Taxes are easy for me to do in March and easy for me to keep up with ...

Excellent solution for SMB

What do you like best? Easy invoicing, integrated payments, and painless bookkeeping.... what's not to love! :) What do you dislike? The connectivity to a full-featured accounting program was limited for us. We "upgraded" to Xero for bookkeeping, but still used Freshbooks for invoicing and collections, and wish we had a little more seamless system. What problems are you solving with the product? What benefits have you realized? <10 minutes a month to bill all clients! ...

Accounting Made Easy

What do you like best? The user interface is the most intuitive that I've ever used. Enjoyable user experience both on desktop and mobile. The mobile app makes expense tracking a breeze. What do you dislike? There's really not a lot to dislike. It has been a perfect fit for our agency. What problems are you solving with the product? What benefits have you realized? The Reports functionality is something I didn't expect to use that much but it has been a huge help. Time ...

A Must-Have Tool for all Creative Entrepreneurs

What do you like best? Not only is the Freshbooks support team ALWAYS at my fingertips, but the whole platform is easy to use and efficient. I am able to complete the majority of my billing/financial tasks in a matter of minutes and with ease. If I run into any questions along the way, the support team is always so kind and patient in answering them and following-up with additional resources! What do you dislike? There are a few weird quarks and usability issues in the ...