Freshbooks Reviews in October 2026: User Ratings, Pros & Cons

Excellent service

What do you like best? Customer service has always been great, product is reliable and easy to use. What do you dislike? There really isn't anything that we don't like about the product. What problems are you solving with the product? What benefits have you realized? Maybe if it could connect with our taxes or are Hubspot account.

For a finance novice it is amazingly supportive

What do you like best? The ease of use for finances words I don't know. The power of the reporting. The organization of the system and information. Everything I need is on my dashboard ready for me. It is so easy to scroll over something and it shows me more detailed information. It is so easy to make quick edits to journal entries and cash flow tracking. I love the colors, the simplistic design, the easy to read and clean fonts. The helpful support team. What do you dislike? ...

Exactly What Every Growing Business Needs

What do you like best? Ease of use and beautiful user interface. What do you dislike? Could use more functionality in the estimates and proposals department. What problems are you solving with the product? What benefits have you realized? I get paid faster with Freshbooks online payments and look more professional.

Not as bulky as the other booking software

What do you like best? Freshbooks is so asy to use, from tracking hours to generating reports - it has everything I need as a freelancer/small design agency. It is also scalable, so I can add customers to the interface as I grow. What do you dislike? I wish there was a native Mac OS app to use a timer to track hourly work. Other than that, everything works great. Recommendations to others considering the product: If you are starting out as a freelancer or small company, ...

Best financial app ever!

What do you like best? The UI is flawless and simple to use. Also, the support is super quick and they are very friendly. What do you dislike? Nothing, I love the app exactly the way it is. What problems are you solving with the product? What benefits have you realized? Keeps track of money spent to money earned for my small business. Invoicing is beautiful.

Great Product for a Small Business

What do you like best? As a small business owner with no accounting or business background, fresh books has been a blessing. It is easy to use, easy to understand, and their customer support is phenomenal! What do you dislike? Though my accountant had not used FreshBooks before, he was able to easily access it through the accountant link and also found intuitive and easy to use. What problems are you solving with the product? What benefits have you realized? It is so easy ...

Have been a loyal Freshbooks user since the beginning

What do you like best? Easy to use format from time tracking to detailed invoicing they have been providing great accounting solutions since the beginning What do you dislike? only wish I had more accounting options on the smaller plan. just some basic accounting stuff like balance sheets. Recommendations to others considering the product: I have been with Freshbooks from the beginning. They are simple to use, very affordable and they get the job done. They make it very ...

Solid cloud-based solution. A couple of weaknesses but overall good price and quality of product.

What do you like best? Cloud-based, easy to navigate, good plug-ins for ACH, credit card payments, good combo of accounting, time-tracking and invoicing What do you dislike? Expense category learning is a bit weak. Repeating expenses, even with same vendor and recurring amounts, do not always learn. Can be erratic so needs manual management What problems are you solving with the product? What benefits have you realized? CC payments within the platform, time-tracking and ...

Good overall, despite some shortcomings

What do you like best? Invoicing is quick and easy. Recurring invoices are nice, especially when clients save their credit cards to have them automatically charged. Being able to track time from any page inside FreshBooks is convenient. It's very helpful to see the history of an invoice (when it was created, sent, viewed, paid, etc.). What do you dislike? The timer frequently breaks in the Safari browser, and the page must be reloaded to get it to work again. Importing transactions ...

Easy invoicing and one of the best examples of customer service I've ever encountered

What do you like best? Easy to use and very simple platform (much better than my CPA's recommended product which is an eye sore). What do you dislike? I was working on a proposal that got lost assuming it auto-saved. Hope that function got fixed (?) What problems are you solving with the product? What benefits have you realized? Solve integration with my CPA; easy for taxes, tracking expenses and invoicing clients is truly a breeze.