Freshbooks Reviews in October 2026: User Ratings, Pros & Cons

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What do you like best? EASE, I feel that both the mobile and desk top app is easy to use. I have used others and some where confusing.. I don't feel like freshbooks is confusing at all. What do you dislike? Reports that are delivered... I would like to be able to just have a year summary of the Profit and Loss... for tax season. I know that I can link my accountant to my system but, I would like to be able to export a one sheet summary of the P/L statement. Recommendations to ...

Great service for small digital agency

What do you like best? Ease of use, flexible pricing, powerful features What do you dislike? Can’t convert an approved estimate into a project to start tracking hours. What problems are you solving with the product? What benefits have you realized? Makes it easy to track time and work performed so we can report to client. Also important for ensuring profitability.

Fresh Books has made my live so much easier.

What do you like best? I love the auto expense feature and phone support. What do you dislike? The new fresh box is missing some features that the older one had. One being searched in the deleted clients. Cannot add attachments to an invoice. Recommendations to others considering the product: Great software for a new or even old business. Easy to use and great support. What problems are you solving with the product? What benefits have you realized? I'm solving end ...

Freshbooks Helps my Business in Almost Every Way!

What do you like best? Freshbooks is constantly adding new features and their team is extremely responsive if I have any questions or if any of my freelancers need anything. What do you dislike? There's very little I don't like about Freshbooks! One feature that makes sense but that can be annoying is that only my freelancers can close out their invoices with me but often times after I pay, they forget to do. Because of that, it will continue to show up as unpaid. What problems ...

Freshbooks too big for their own good

What do you like best? When I first started using Freshbooks Classic over 5 years ago, everything was great including the base features, the Android mobile app, Invoice emailing, remembered items and services and the standard reports. What do you dislike? But now that I have switched to "new" Freshbooks about 2 years ago to maintain my automatic bank expense importing, the quality of almost all aspects have deteriorated in their usefulness. The mobile app always crashes in creating ...

Saves me time and stress

What do you like best? I love the way I can track my time for each project and then it automatically calculates my invoice amounts for me based on my hourly rate. I can import my time schedule straight to the invoice so my clients can see the exact hours I worked. Invoicing in general is so easy, and they look professional too. What do you dislike? If there's a downside, I haven't found it yet. Recommendations to others considering the product: If you are a freelancer with ...

Great accounting system for freelancers and one-person shops.

What do you like best? Easy to use, clean reports, time tracking, automatic invoicing. It saves me a substantial amount of time every month by keeping everything in one place. One-stop look for everything to do with the financials of my business including profit and loss statements, how much clients owe me, automatic invoices. Clean design, easy to use. What do you dislike? Some of the reports on the dashboard doesn't have the most accurate number of calculations and wish I had ...

Love freshbooks, but wish it were a little less per month.

What do you like best? Great user platform for me and my clients. Very professional and easy to use. What do you dislike? Wish there was an option for less $/month. I have my own methods for tracking time, etc., so I would be interested in a streamlined option that just allows me to send clients proposals and invoices, as well as track my expenses. What problems are you solving with the product? What benefits have you realized? Helps keep my expenses organized and tracks my ...

it good at the basics, but don't ask for enhancements; they just don't do them.

What do you like best? time management and accounting all in the same package. Integration with credit card payment. What do you dislike? the system won't sum different categories such as hours and expenses. That still has to be done manually. The system is not designed for hard copy. Paper invoices are ok, but there's no way to print receipts with the invoice. What problems are you solving with the product? What benefits have you realized? basic billing

Started great, then they took advantage just like Quickbooks

PROS & CONS What are the best aspects of this product? The only great aspect is when you call they actually pick up the phones. What aspects are problematic or could work better? Every three months I get a call from my 'new account manager' telling me about all the great upgrades and solutions for my company. Right after they are done pretending to know anything about my services, they hit you with a, 'charges are changing on your account' speech. As they double, not go up, DOUBLE ...