Freshbooks Reviews in July 2026: User Ratings, Pros & Cons

I love Freshbooks

I love Freshbooks. It is exactly what I need, saves me so much time and makes my life easier!

What a totally stupid company to deal…

What a totally stupid company to deal with. Been using Classic for a few years. Now this new version forced on us. Causing massive disruption to our business at a time when staff are working from home and not able to get issues resolved. ZERO SUPPORT. Will be canceling

been a user for over 6 years.

been a user for over 6 years.First they tell me they are forcing me of my classic version to the new one. The new freshbooks looks like a little kids APP. It's horrific and ridiculous to work with when you are dealing with NUMBERS and concrete things. You should have made an app, and left us alone. Ironically, I can still use my classic account even after they warned me and warned me. I switch all my payments and everything over to QBO, so they are losing that money from me. I have to keep ...

Freshbook has Gone Backwards

We have been using Freshbook (Classic) since 2005 and over the years we absolutely in love with it. Yes it was unable to match what MYOB can do but it was simple yet very functional. The new Freshbook is actually taken a step back on the functionality part. I do not who they took feedback from and who they designed it for but its not meaning much for us now. Infact we are now deciding to move to MYOB online after so many years with Freshbooks. Basic things like if you want to see how much ...

I've been a Freshbook user for 9 years

I've been a Freshbook user for 9 years. They decided to change their application and swapped it with an very inferior product. It looks like it was designed by simpletons with bad vision. Everything is oversized and blown up bigger than it needs to be. You can no longer get the functionality that we've grown to depend on. Their attitude is basically, "you don't like it, find another company." But after 9 years of integration and total dependency, it would virtually cripple my company. ...

Freshbooks show us that billing is a great experience

What do you like best? The account aging feature is excellent, allows you to quickly understand which invoices are overdue and can send follow-up notifications manually or automatically. I have sent thousands of invoices, but I have never had any problems or lost any emails. The user interface is beautiful, very easy to navigate and use. What do you dislike? The mobile application is good, but does not work well for some functions. If you have a lot of customers or want some of ...

Handle your finance with great ease

What do you like best? Freshbooks has a special place in my everyday workings. This tool is quite helpful for me to manage my daily expense and to have a detailed insight of the entire working process. I feel more confident to coordinate with my team members because I easily discuss the important issues with them and the credit goes to FreshBooks, because it provides me detailed reporting. Now to handle multiple projects at a time is very easy. What do you dislike? The main ...

Freshbooks: Automated accounting is the key for small businesses

What do you like best? These reports are excellent because they can break down your profits and losses and summarize your deductions during the tax period. As a hosting platform, I can easily share the link for my tax service staff to access any number. Integration with other web services such as Gusto makes it easy to deliver payroll tracking. Super intuitive interface and easy operation. What do you dislike? They recently updated the interface, which needs to be updated. But ...

constant lies about dates transistioning from classic

at first i was told i would not have to transition from freshbooks classic at all. then last February(2020) i was told i would have to transition sometime in mid 2021. the last few months of dealing with freshbooks has been nothing but non stop lies. at first they had a date they told me which was april 2021, i told them april was fine and i would likely do it during the months of jan or feb.then i get a call this summer saying it has to be done in December. on october 20 2020 i got ...

Good accounting system for the freelancer

What do you like best? I liked the ease of using it online, but creating invoices and keeping track of monies due What do you dislike? It keeps getting better, but need to add a lot of data into the system at first versus being able to upload it Recommendations to others considering the product: It is simple to start up and using for the freelancer. There is some data entry that needs to happen prior to using it for invoicing. What problems are you solving with the ...