Freshbooks Reviews in July 2026: User Ratings, Pros & Cons

Freshbooks is so much better than…

Freshbooks is so much better than quickbooks .Your support is amazing .Everyday I learn something new ;your platform takes care of all my accounting needs .Jim V

High praise for FreshBooks

This is my first business I have started on my own and I needed an easy and fast way to take care of my time tracking and invoicing. I was very impressed by how intuitive and fast it was to do my project billing and invoicing. I highly recommend this software to any small business owner.

Does not save templates or invoices - Triples your work

Hey it's 2021. Welcome to the future, Freshbooks.com - What about AUTOSAVE? Or at least SAVE?Tried several times to SAVE A TEMPLATE, does not work. What a waste of time and energy.

Longtime Customer Regrets Every Moment

As the title states, I have been a customer of FreshBooks for almost seven years and this will likely be my last week with them. Things started out well, the software met my needs and the company provided unparalleled excellence in support during the few times I needed it. But something happened a few years in, things started to change, the software didn't work, the support didn't care, they started bait and switch changing pricing options, they said they wouldn't force folks to use the ...

Don't Waste Your Money or Time

We have been with Freshbooks for 8 or 9 years, have had multiple accounts with them, and have spent THOUSANDS of dollars developing integration with their API. It's been great until we were forced to transition to the new version from Classic. Their application was very user friendly before, but now I get anxiety trying to use it. Many of the features we depended on are gone! If I delete a paid invoice (for whatever reason), the payment disappears! I can't control or change the email ...

grrrr.

1st, not an accountant & never will be. Enter Freshbooks. But simple stuff is either vague down a rabbit hole or simply not possible. For example; an invoice description - you might think you could edit that to reflect something other than a meaningless expense therein. Couple hours of searching gets me to importing Gorps data or some such. Yeah I suppose maybe if you create the invoice 1 way vs. another it might look different. Yea, just need to remember if & how & now I'm not sure but I ...

Very frustrated with Freshbooks - time to change

I'm very frustrated with Freshbooks. I'm a sole proprietor and have been using it for around 5 years. The value for the money is not great--they have cranked up the cost and limited the features. Invoicing clients should be easy, not a pain. The software is not as efficient as it should be. Several simple intuitive actions are not available, and should be at that price. Furthermore, if you're CDN, they bill you in USD even though they're a CDN company! Basically taking advantage of the ...

Avoid FreshBooks

About three years ago the pressure was increased to try to get us to sign up for their in house merchant services. We politely refused every time. Fast forward to mid 2020 and they decided to port over to a new site and no longer support the #1 processor- authorize.net. After investing thousands of dollars to have our programmers initially develop our site to use the Freshbooks API we were told we had to hire developers to redesign our site AND use their merchant service. Instead we hired a ...

I've given up on FreshBooks

I've given up on FreshBooks, after years of a simple usable interface, they've forced an upgrade that is unusable. We have two accounts with Freshbooks, and on one I can't add a fifth client (it prompts me to pay for the fifth client even though I've archived a client, leaving a slot available). The biggest issue is that I can no longer copy and paste tables straight into Excel (it pastes all data into a single cell with hyperlinked text). This is one of the most frequent actions I need to ...

Superior service!! Highly recommended

Superior service with tech support the way it used to be 30 years ago! Someone actually answered the phone on the second ring and fixed my problem right away. The perfect small business application that is affordable and user friendly. Thanks!!